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General repairs

You can request a housing repair through your Housing Online Account using the link below.

It only takes a few minutes to sign up, tell us about the repair, and let us know when you are available. We will then be in touch, by email, with an appointment.

When reporting a repair, whether routine or an emergency, please let us know if you or any member of your household is vulnerable, for example, due to age and/or a disability or health condition, where we need to be aware of this in carrying out any repairs in your home so we can ensure we can tailor our service to meet your needs.

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Emergency repairs

To report an emergency repair during normal working hours (8am to 5pm), contact our Customer Service Centre on 01438 242666. 

For emergency repairs outside of normal working hours, that pose an immediate risk or danger to the tenant or property, please call 01438 314963.

Garage repairs

For repairs to a garage that you rent from the council please see the 'request a garage repair' page.