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If you have problem with damp, condensation or mould in your property please read and follow the guidelines below before reporting it.


Damp generally describes what happens when water penetrates the structure of a building, causing damage. “Damp” is generally caused by failed or non-existent damp proof course (“rising damp”), a failure in the weather-tightness of a building or leaks in the internal plumbing.

Regularly checking your home for leaking pipes, water stains on ceilings and walls from water penetration through roofs and/or window frames will assist us in maintaining your home.

If you find any leaks please report it as a repair.

You can request a repair through your Housing Online Account using the link below. It only takes a few minutes to sign up, tell us about the repair and let us know when you are available. We will then be in touch, by email, with an appointment.

Login or create an account to report your housing repair - opens new window


Condensation is a physical process that occurs when there is a build-up of moisture in the air. Condensation is caused when moisture held in warm air meets a cold surface like a window or wall and condenses into water droplets.

If this is allowed to happen regularly, mould may start to grow on cold ceilings, outside walls, around windows and in the places where air doesn’t circulate well.

Condensation can aggravate health problems like asthma, bronchitis, arthritis and rheumatism.

Everything that breathes and perspires puts moisture into the air. You notice it when you see your breath on a cold day, or when the mirror mists over when you have a shower or bath.

An adult breathes out about 1 pint of water each day. Bathing and personal washing produces about 2 pints of water a day. Boiling water when cooking and drying clothes inside puts much more water into the air.

According to the World Health Organisation Europe, approximately 10-50% of the indoor environments (depending on the country) where human beings live, work and play are damp. One of the main factors of these damp properties is condensation caused by lifestyle.

As a tenant, it is your responsibility to manage the amount of condensation produced in your home.


Mould is a natural organic compound that develops in damp atmospheres. In housing terms, mould is often a consequence of water penetration and/or condensation in properties that are not adequately heated and/or ventilated. Mould will only grow on damp surfaces and in most cases this is a direct result of condensation.

If you have damp and mould in your home, you are more likely to have respiratory problems, respiratory infections, allergies or asthma. Damp and mould can also affect the immune system.

Mould growth can produce allergens (substances that can cause an allergic reaction), irritants and, sometimes, toxic substances.

Inhaling or touching mould spores may cause an allergic reaction, such as sneezing, a runny nose, red eyes and skin rash and can also cause asthma attacks.

For more information about how damp and mould can affect your health visit the NHS website.

As a tenant, it is your responsibility to manage the mould in your home in the first instance.

Please note: If you fail to take steps to reduce the condensation in your home, you may be recharged for any repairs which we consider to be caused by your neglect.

Contact us

If you have tried all the steps above to manage the condensation and mould in your home and are still experiencing problems, please contact us by using the online form below, you can upload photos with your submission.

Report a problem with Damp, Condensation or Mould - opens new window

Alternatively you can contact us by email

We will ask you what you have done to eliminate the issue and may send a surveyor to visit you at home. If we think the cause of the problem is down to lifestyle we will consult with you and identify ways that may help resolve the problem. In many cases, we will ask you to revisit the steps above.