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From here, you can make payments to us, and check your balances.

You can pay your council tax, housing rent and other charges, business rates, invoices, housing benefit overpayments and leaseholder charges.

Check your account balance and make a payment online - opens new windowExternal Link - opens in a new window

To make a payment using the online service you will need your account reference or invoice number. If you do not know your reference number you can apply for it online to be sent to you.

Account card request - opens new windowExternal Link - opens in a new window

Your account or reference number will start with a specific number as listed below.

Payment Type Reference Number
Council Tax 8 digits starting with 2
Housing rent and other housing charges 9 digits starting with 1
Garages 9 digits starting with 1
Business Rates 8 digits starting with 6
Invoices (sundry debtors) 10 digits starting with 700000
Housing Benefit overpayments 8 digits starting with 8
Leaseholder charges 9 digits starting with 1
Parking ticket (PCN) External link or call the payments line on 03300 883 862 

You can pay by debit or credit card - all major debit or credit cards are accepted.

Please note: John Lewis Partnership credit card-holders will no longer be able to use their Mastercard

We do not accept American Express and Diners Club.

Other ways to pay

Direct Debit

You can set up a direct debit online or download a direct debit form and return it to the address on that form.

Set up online

Sign up to pay your Council Tax or Business Rates by Direct Debit - opens new windowExternal Link - opens in a new window


Pay by Telephone

You can also use our 24-hour automated telephone payment line - 01438 242345. All major debit and credit cards are accepted except American Express or Diners Club.

Pay at the Post Office

Payment can be made at any Post Office using your account card.


For information about refunds please use the link below: