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Coronavirus - do you need help and support?

You can find links to some essential services and information on how you can donate your time and money to support vulnerable people and groups through Covid-19.

Find out more

From here, you can make payments to us, and check your balances.

You can pay your council tax, housing rent and other charges, business rates, invoices, housing benefit overpayments and leaseholder charges.

Check your account balance and make a payment online - opens new window

To make a payment using the online service you will need your account reference or invoice number. If you do not know your reference number you can apply for it online to be sent to you.

Account card request - opens new window

Your account or reference number will start with a specific number as listed below.

Payment Type and Reference Number
Payment Type Reference Number
Council Tax 8 digits starting with 2
Housing rent and other housing charges 9 digits starting with 1
Business Rates 8 digits starting with 6
Invoices (sundry debtors) 10 digits starting with 700000
Housing Benefit overpayments 8 digits starting with 8
Leaseholder charges 9 digits starting with 1
Parking ticket (PCN) External link or call the payments line on 03300 883 862 

You can pay with a debit or credit card - all major debit or credit cards are accepted.

We do not accept American Express and Diners Club.

Other ways to pay

You can set-up a direct debit online or download a direct debit form and return it to the address on that form.

Set-up online

Download

You can also use our 24hr automated telephone payment line - 01438 242345. All major debit and credit cards are accepted except American Express or Diners Club.

Refunds

For information about refunds please use the link below:

© 2020 Stevenage Borough Council