Online Account

We are aware of an issue with our online account for Council Tax, Benefits and Business Rates.

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We are working hard to get our services back up and running.

Customer Service Centre

The safety of our customers and staff remains our top priority. So that everyone remains safe we’ve made some changes to our Customer Service Centre walk-in centre:

If you visit us, you must pre-book an appointment, call us on 01438 242242.

For all non-urgent enquiries please use our general enquiry online form.

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  • Our doors are locked, there is an intercom you can use to speak to us between 9am and 4pm.
  • You will be asked to clean your hands when you arrive for an appointment.
  • The waiting area has been removed and you may be asked to wait outside to ensure we can maintain social distancing between customers.
  • Our payment kiosk remains closed but you can check your balance and make a payment online.
  • Our self-service facilities remain closed.

Our services may be subject to change in-line with guidance from the Government.

Make a payment or get your account balance - opens new window

Our services may be subject to change in-line with guidance from the Government.

Connect with us

You can still get us on the phone 01438 242242 between 8am and 6pm, Monday to Friday. Or you can email us, customerservicecentre@stevenage.gov.uk

You can also contact us via social media

Stevenage Borough Council

Daneshill House

Danestrete

Stevenage

Herts

SG1 1HN