In light of the current Coronavirus Pandemic (COVID19), and in accordance with government guidelines, all non-essential lettings will be suspended during the period of national restrictions. This will also mean that our Choice Based Lettings system will be suspended during this time. Please be advised that this may delay the time in which you wait for accommodation however we must ensure that we reduce any unnecessary risk.
All council services are restricting face to face contact at this time and will only be carrying out visits or appointments that are essential until further notice. You should also be aware that the current pandemic is also having an impact on staffing and so response times are likely to increase. Enquiries will be responded to as soon as possible based on order of priority. We thank you for your patience and wish you well during this period of uncertainty.
What is the housing register?
The housing register is a record of all the applicants who have applied to the council to be considered for housing in either a council owned home, or a home owned by another social landlord, usually a Housing Association.
Who can apply?
Anyone aged 16 or over who is both eligible and qualifies to join the housing register can apply to join.
If you are a person subject to immigration control, you are not eligible to apply to join the housing register.
How do I apply to join the Housing Register?
All housing applications must be completed online.
How to complete your application form
Watch the video for guidance when completing the application form.
If you require any further assistance completing the online form, you can contact our Customer Services Centre on 01438 242242.
Once you have registered, have a reference number and been accepted onto the Housing Register, you can log in to view and bid on suitable properties.
Who can join the housing register
Any eligible applicant aged 16 or over can apply to join the housing register and will qualify to join unless:
- They have given false or misleading information or withheld relevant Information in connection with their application
- They do not have an established local connection to Stevenage. (Are not currently resident and have not been resident in Stevenage for the last five years.
- They are the owner of residential property
- They are considered to be unsuitable to be a tenant because of unacceptable behaviour
Verifying your application
As part of the online Housing Application form we have amended how we verify your application. At point of application we will not be collecting identification or checking your circumstances, other than your local connection, checking on housing related debt and any medical information that may affect your priority banding. Other information will be requested once you receive an offer of accommodation.
You will be required to provide any information requested within 5 working days to prevent the offer being withdrawn. Any false information provided will be considered as housing fraud and investigated as such.
By submitting your housing application you are agreeing to these terms. Please see our leaflet below for details of what information will be needed as proof.
We would request that you do not send in any original documents to us in the post unless this has been expressly requested. When any verification documents are requested you will need to make an appointment to visit our Customer Service Centre where copies will be taken of the documents and the originals will returned at that time.
It is important that you
- Give as much information as possible
- Answer all the questions that apply to you and your household
- Provide original documents as requested
To complete this application you will need the following:
- National Insurance Number
- Seven years address history for your and any other applicant.
- contact details and personal household information.
Once you have completed the form you and any second applicant must agree to the declaration at the end.
Change of circumstances
If you are on the housing register and you move address or have changes to your household or circumstances, please update us with the new information.
You can find more information about the banding system of prioritising applications and how we decide what size and type of accommodation you will be considered for.
Housing Information and Advice
The demand for council housing far exceeds the supply. Many applicants will face a indefinite wait before they may be offered a council or housing association home and some are unlikely ever to be re-housed.
We always encourage applicants to explore the alternatives to council accommodation that are available, for example the private rented sector or affordable home ownership such as the Help to Buy Scheme.
Stevenage Borough Council