Skip to content
Corporate Values with Responsive highlighted.

Our positive behaviours include:

  • Remaining courteous, helpful and professional in our dealings with our customers.
  • Demonstrating an understanding of who our customers are and why they matter.
  • Doing what we say we’ll do. Explaining clearly what service can be delivered and being committed to seeing things through.
  • Seeking and acting on customer opinion and feedback.

We work hard not to:

  • Be disrespectful or unhelpful to customers.
  • Ignore customer feedback.
  • Keep customers waiting.
  • Fail to recognise our colleagues as internal customers delivering excellent services.
  • Fail to keep our promises.