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Corporate Values with Caring highlighted.

Our positive behaviours include:

  • Actively and respectfully listening to people to understand them and their views.
  • Varying our behaviour to help those we are working with.
  • Presenting information clearly and in a way that people understand.
  • Respecting the views of others and considering the impact of our words and actions.
  • Valuing diversity and treating everyone with dignity and respect.

We work hard not to:

  • Forget to adapt our communication to meet customer needs.
  • Cause misunderstanding and confusion by not listening.
  • Use technical language with non-technical people.
  • Say “no” with no explanation or support.