In-house welfare, benefit and debt advice team

If you are struggling to pay your rent we have a team of advisers that can provide debt and benefit advice for tenants of Stevenage Borough Council.

You can be referred by your Income or Tenancy Adviser, or request a referral yourself.

You can contact the team on 01438 242666 or make a request for advice online.

Paying your service charges

If you are having trouble paying your service charges, contact us as soon as possible to make an arrangement to pay. You can contact your Service Charge Adviser on 01438 242666.

Housing online account

You can find information about your rent and services charges in your Housing online account. Use the link below to access, or sign up for an account

Managing debt and budgeting

Use the Budgeting and Advice Debt Handbook to get general financial advice and a financial statement for yourself and a clear picture of your overall budget.

Benefit calculator

Turn 2 Us have a Benefit Calculator that can:

• give you an indication of the types of means-tested benefits you may be entitled to;
• help you to identify if you are claiming all that you should be; and
• tell you if there is any way you can increase your income.

Council Tax and Benefits

For your Council Tax/Benefit information you will need to sign up for a Revenues and Benefits online account.

Who else can provide support?

Our customer service advisers can help with benefit and Council Tax queries. You can call them on 01438 242242/242666 or you can book an appointment online. Opening times are Monday to Friday 9am - 5pm.

Department for Work and Pensions - Job Centre Plus
You can contact the Stevenage Job Centre on 0800 169 0190/0800 169 0310. Opening times vary. 38-44 The Forum, Stevenage SG1 1EZ. Find out how to make a claim for Universal Credit.

Citizens Advice Bureau Stevenage (03444 111 444) provide free, independent, confidential and impartial advice and can help with benefits checks.

StepChange Debt charity (0800 138 111) can provide in depth debt advice and set up a payment plan for you and deal with your creditors directly.

National Debt Helpline (0808 808 4000.) provide free debt advice over the phone.

Christians Against Poverty (0800 328 0006) provide debt advice and can set up a payment plan for you and deal with your creditors directly.