Request Waste and Recycling Bins or Containers
There is a maximum of one refuse bin allocated to each property but there is no maximum number of recycling containers, within reason.
Additional or replacement bins, containers, bags and caddies
If your bin or container has gone missing or is damaged, you can request a replacement.
If you need more capacity to recycle, you can request additional recycling bags, containers and caddies.
We can deliver these to your door but there is a long waiting list and it can take up to six weeks for these to be delivered to you.
Cavendish Road appointment booking
Rather than waiting for your new bins to be delivered, you can collect replacement containers from our Cavendish Road depot in person.
Book an appointment using the link below then let us know which containers you would like.
Black refuse bins
If your black refuse bin has gone missing or is damaged, you can request a replacement to be delivered.
Please note, if you would like to replace a damaged bin, this may be a chargeable service depending on the type of damage. By default, you will be issued with a 180 litre black bin, this should be large enough for most households if you recycle.
If you currently have a 240 litre black wheelie bin that is not damaged, but would like to replace it with a smaller bin, free of charge, please contact our team on 01438 242323.
Households that have six or more people permanently living at the address can request a larger bin. Consideration will also be given in other exceptional circumstances. If your application is approved, a refuse bin will be delivered to your property and your current refuse bin will be removed.
Replacement bin charges
|Refuse Bin Container||Who can apply?||Charge for Replacement|
|180 litre black wheelie bin||All households with 5 or fewer permanent occupants||£40|
|240 litre black wheelie bin (current standard size)||Households with 6 or 7 permanent occupants||£40|
|360 litre black wheelie bin||Households with more than 8 permanent occupants||£40|
If you find your lost bin, please tell us so that we can arrange to pick-up one of the bins.
Refuse bins and recycling containers are expensive items. You can reduce the chance of them being stolen by keeping them within your property boundary and marking them with your house number.
Frequently Asked Questions
What is residual waste?
Residual waste is the non-hazardous household waste material that cannot be reused or recycled.
Why are customers being charged for replacement refuse bins?
Each year, the Council spends £31,500 on replacement refuse bins for households in the town. Introducing a standard charge for replacement bins will help to recover those costs. The current spend does not include the time and fuel costs associated with delivering the replacement bins across the town.
Why do the refuse bins cost the same amount when they are different sizes?
The charge is a standard fee to cover the cost of the container plus delivery. An average of this cost has been applied to standardise the charge across all requests.
When will I be charged or not charged for a replacement black bin?
Under most circumstances, a new refuse bin to replace a damaged refused bin will be liable to a charge. The only exceptions to this are when you have a 240 litre bin that is not damaged and you are requesting a smaller 180 litre black bin, or if there the wheel on the bin is damaged as these are easily replaceable
What if my bin is stolen?
If your bin is stolen, you should report it to the police who will issue you with a crime reference number. You will need to provide that to us when requesting a replacement bin.
What should I do if my household needs to dispose of medical waste in the black refuse bin?
If your household produces large amounts of non-hazardous medical waste, you can be considered for a larger bin. Households producing hazardous medical waste should apply for a clinical waste collection.