Request Waste and Recycling Bins or Containers
There is a maximum of one refuse bin allocated to each property but there is no maximum number of recycling containers, within reason.
New recycling / refuse bins and containers are taking up to six weeks to be delivered.
You can collect replacement bins, bags and caddies from Cavendish reception. However, to ensure the safety of our residents and staff, a booking system has been introduced, call 01438 242323 to book your collection time.
We are currently out of stock of red glass caddies until mid-February. Our supplier has recently seen an increase in the number of staff self-isolating or unavailable due to Covid-19, which has had a knock on effect for deliveries of the bins.
Please do not come to our Cavendish Road depot if you don't have an appointment, you will be asked to return at another date and time when a booking has been made.
Additional or replacement container or bin
If your bin or container has gone missing or is damaged, you can request a replacement to be delivered.
If you find your lost bin, please tell us so that we can arrange to pick-up one of the bins.
As refuse bins and recycling containers are expensive items, you can reduce the chance of them being stolen by keeping them within your property boundary and marking them with your house number.
Delivery times for bins/containers vary according to staff availability and can, on occasion, be quite long. Alternatively you can collect from our depot on Cavendish Road.
Different sized refuse bins
If you recycle, your refuse bin should be large enough for most households.
You can request a smaller bin or a larger bin (for households that have six or more people permanently living at the address). Consideration will also be given in other exceptional circumstances. Once your application has been returned and approved, a larger refuse bin will be delivered to your property and your smaller refuse bin will be removed.
Please be aware that a spot check can be carried out to ensure you are recycling all possible materials.