Refund Policy

Payments made via www.stevenage.gov.uk

All refunds are issued at the discretion of the Council, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund, you must provide the following details of the payment to be refunded:

• Cardholder name and address.
• What was being paid (if known).
• Date on which the card was charged or payment made.
• Amount paid.
• Reason why the refund is required.
• Last 4 digits of the card.

Without this information it will not be possible to consider the refund application.

The following will apply where the council agrees that a refund is due:

• We will refund the transaction in full.
• The refund will be processed within 7 days of it being agreed by the Council.
• Your account(s) with the council will be appropriately debited with the same value.