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Payments made via www.stevenage.gov.uk

All refunds are issued at the discretion of the Council, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund, you must provide the following details of the payment to be refunded:

  • Card holder name and address
  • What was being paid (if known)
  • Date on which the card was charged or payment made
  • Amount paid
  • Reason why the refund is required
  • Last 4 digits of the card

Without this information it will not be possible to consider the refund application.

The following will apply where the council agrees that a refund is due:

  • We will refund the transaction in full
  • The refund will be processed within 7 days of it being agreed by the Council
  • Your account(s) with the Council will be appropriately debited with the same value