Stay alert to suspicious phone calls and scams

With this in mind, please be cautious of claims management companies, as well as the rise in phone call scams circulating at present.

You may have seen adverts on social media, radio, or even received calls or emails directly. These companies target tenants, particularly those in council housing, encouraging them to make a claim for disrepair against their landlord.

While the sales pitch may sound tempting, pursuing claims through these companies can come with many downsides including:

• hidden costs,
• fees if you change your mind, and 
• a time-consuming and stressful processes

Your information, including details of any repairs, home alterations, and your repair history, may be shared with solicitors handling your case - often at a cost to you.

Stay alert, be vigilant and help others

If you receive any suspicious or unexpected phone calls or messages from companies claiming to help with disrepair claims, do not give them any personal information. Please feel free to report calls via our customer service form, telling us the following:

• Name of the company
• Telephone number (if available)
• Information being requested
• How many times they have contacted you.

If you need to report a repair, you can do so directly with us, online, by phone, or through the Housing Portal.

If you're dissatisfied with the service you've received, please follow our complaints process, or call us on 01438 242242.

Let's work together to ensure you're getting the right support and to keep our community safe from scams.