Specialist Support Service Standards and Performance
In each section, you can view our service standards and performance across Specialist Support Services.
Our service standards set out:
- the standards you can expect from us
- our promise to you
- the values that guide how we work
- what we expect from you in return
- how you can provide feedback on our service.
Independent Living and Extra Care
- Independent Living and Extra Care Service Standards - pdf (132.3 KB) - opens document in new window
- Independent Living and Extra Care Performance - April 2025 to March 2026 - pdf (840.5 KB) - opens document in new window
- Independent Living and Extra Care Performance - April 2024 - March 2025 - pdf (444.3 KB) - opens document in new window
Care Connect 24/7
Community Support
Tenancy Sustainment
- Tenancy Sustainment Service Standards - pdf (155.9 KB) - opens document in new window
- Tenancy Sustainment Performance Report - April 2025 - March 2026 - pdf (218.9 KB) - opens document in new window
- Tenancy Sustainment Performance Report - April 2024 to March 2025 - pdf (214.6 KB) - opens document in new window