Major Refurbishment programme update

Since 2018, we have been undertaking a programme of major refurbishment works to blocks of flats (excluding tower blocks).

The scope of works has varied from block to block and was informed by detailed surveys. These works do not include maintenance or repairs to individual homes, which are usually the internal parts of your flat. Your lease explains what is included within your premises and therefore what you are responsible for.

The town-wide refurbishment programme was planned to be delivered over five years, with the option to extend for a further two years, which was taken up.

Contractor Updates

The Major Refurbishment Contract (MRC) has now ended.

Mulalley remains active in the town, completing outstanding works formally instructed before the contract end date and addressing any defects identified within the defect liability period for blocks where works have been completed.

Works are ongoing to the residential properties above Popple Way Shops, Bedwell Shops and Rockingham Way Shops. Minor outstanding works also remain at Canterbury Way Shop Block, Purcell Court and Minehead Way, where works are nearing completion.

Subject to weather conditions over the winter period, all outstanding MRC works are expected to be completed by the end of the financial year.

Wates have completed all active refurbishment works and are now only responding to defects in line with their contractual obligations.

The Major Works Team is currently working with both contractors to finalise accounts on completed blocks and prepare billing for the completed works.

All required notices under Section 20 of the Landlord and Tenant Act 1985 have been issued in relation to the Major Refurbishment Contract. In some cases, it is anticipated that Section 20B notices will also need to be served, where the final invoice is unlikely to be received within the statutory 18-month time limit for the recovery of service charge costs.