Tenant Satisfaction Survey

We will be regularly carrying out surveys to help us understand what you think about us and our housing services.

Your feedback will help us make improvements to our services and will also be used to calculate our annual Tenant Satisfaction Measure scores. These will be published annually, as required by the Regulator of Social Housing.

We have partnered with an independent research company, Service Insights Ltd working with Housemark, to run the survey.

To enable the survey to take place, we need to securely share some tenant information to enable Service Insights Ltd to contact you, solely for the purposes of this survey. After the survey exercise is completed, all data will be anonymised and shared with Stevenage Borough Council. All data held by Service Insight Ltd will be securely deleted.

From August 2023, Service Insights Ltd will begin contacting a proportion of our tenants to capture their views and experiences with us. This may be via telephone on 0800 1931174, or email info@serviceinsights.co.uk. Please let us know if you require the survey in an accessible format.

You are able to check the validity of Service Insights Ltd, as a research supplier, by calling the Market Research Society’s Freephone verification service on 0800 975 9596 or by checking their listing on the Market Research Society’s website.

The survey will take no more than 10 minutes to complete, and your responses will be kept completely confidential unless you give permission to identify yourself at the end of the survey. Your responses will be used for research purposes only, in line with our privacy notice.

Please note: We will never ask for your personal bank details during the survey.

Not everyone will be invited to complete the survey. If you’d like to hear about future engagement opportunities, please use the  details below to contact us, as we’d love to hear your views.

We really appreciate your support in taking part in these surveys. If you have any questions, feel free to contact us.

This survey is optional. If you are contacted and not interested in completing the survey, simply let Service Insights Ltd know and you will not be contacted again.

If you’d like to opt out of future survey exercises, please let us know by email, using the details below. You can contact us to opt back in at any time.