Paying your Rent

Rent is payable every Monday, one week in advance, unless you’ve agreed a different payment schedule with us. Your rent may also include other regular or communal charges associated with your property.

You’ll need your nine-digit reference number to make a rent payment. If you don’t have a rent account card with your reference number, you can apply for a new rent card online using the 'Request an account card' link below or contact us on 01438 242666.

Pay by Direct Debit

Direct Debit is the easy way to make sure your rent is paid without having to get in touch each week. We now offer payment dates on the 1st, 8th, 15th and 22nd of every month. See our information about payment by Direct Debit to sign up.

Pay online

You can pay your council tax, housing rent and other charges, business rates, invoices, housing benefit overpayments and leaseholder charges. Just use the 'Pay' link at the top of this page.

If you need to view more details of your rent account history you can sign up to our Housing online account. You will need a valid email address and your rent account reference number to register.

Please note that this online customer account is not for Council Tax or Benefits.

By telephone

If you have a debit or credit card you can pay using our automated payments system on 01438 242345. Our automated telephone payment system is available 24/7.

Pay at the Post Office

To pay at the Post Office you will need to take your account card with you. If you require a new one you can apply for it online and it will be posted out to you.