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Rent is payable weekly and may include other regular or communal charges associated with the property.

To make a payment or to check your balance online you will need your account or reference number which is 9 digits beginning with a one. If you do not know your account number you can apply for it online and it will be posted out to you.

Request an account card - opens new window

Paying your rent

Your rent is payable on a Monday, a week in advance. It must also be paid in advance if you pay fortnightly or monthly. You can pay your rent:

  • Online
  • by Direct Debit
  • Standing Order
  • Bank Giro
  • by telephone on 01438 242345
Make a rent payment online - opens new window

Pay by Direct Debit

Direct Debit is the easiest way to pay your rent. We have increased the number of days you can pay your rent via Direct Debit from two to four. We now offer payment dates on the 1st, 8th, 15th and 22nd of every month. See our information about payment by Direct Debit and to sign up.

Online account

You can manage your rent account online by signing up to our Housing online account. You will need a valid email address and your rent account reference number to register.

Please note that this online customer account is not for Council Tax or Benefits.

Paying at the Post Office

You can pay your rent at British Post Offices anywhere in the world using our Post Office Payment Card.

Income Team

Stevenage Borough Council 
Daneshill House 

01438 242666