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Rent is payable every Monday a week in advance, unless you've agreed a different payment schedule with the council. Your rent may include other regular or communal charges associated with the property.

To make a payment you will need your account or reference number. This is a 9-digit number starting a one. If you do not know your account number you can apply for it online and it will be posted out to you.

Request an account card - opens new windowExternal Link - opens in a new window

Payment methods

Make a rent payment online - opens new windowExternal Link - opens in a new window

You can also pay your rent:

  • 24/7 telephone on 01438 242345
  • Internet banking or Standing Order - use your 9-digit account number as the reference
  • In person at any Post Office - take your account card with you

Pay by Direct Debit

Direct Debit is the easy way to make sure your rent is paid without having to get in touch each week. We now offer payment dates on the 1st, 8th, 15th and 22nd of every month. See our information about payment by Direct Debit to sign up.

Online account

You can manage your rent account online by signing up to our Housing online account. You will need a valid email address and your rent account reference number to register.

Please note that this online customer account is not for Council Tax or Benefits.

Income Team

Stevenage Borough Council 
Daneshill House 
Danestrete
Stevenage
Herts 
SG1 1HN

income.maximisation@stevenage.gov.uk

01438 242666