Housing Customer Account

You can sign up for an online account to manage your housing, garage or leasehold account.

You will need a valid email address and your rent / charges account reference number to register. If you don't know your account reference number, you can make a request online for an account card.

Joint tenants can have an account each but will need to use two separate email addresses.

By signing up you will be able to do all of the following through our website:

• View your current rent balance and recent transactions
• Track outstanding repairs and see work you have requested and when we will carry it out by
• Set up a direct debit

Please note that this online customer account is not for Council Tax or Benefits.

Logging in / technical problems

If you are having technical issues or think something isn’t working correctly please email us on housingitsystems@stevenage.gov.uk.

If your query relates to a housing application or bidding please email lettings@stevenage.gov.uk.

Leaseholders

If you are a leaseholder and have problems signing up to an account please fill in the online form below. These details will be used to verify you against information we currently hold.