The Regulator of Social Housing (RSH) has set a number of Tenant Satisfaction Measures (TSMs).

These are a set of measures that help:

• enable tenants to understand and assess how well their landlord is performing
• provide us with helpful insight and feedback, so we take action and improve our services
• the Regulator of Social Housing to monitor and evaluate our performance.

The results of the TSMs are available below.

For more details of our approach to the TSMs for 2024/2025 and the survey questions used please download the documents below.