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There are many organisations that provide help, advice and support for a range of issues that you may be experiencing.

Advice and support

British Red Cross (0344 871 11 11), a global charity for people in crisis.

Carers in Herts (01992 586969), support for those who care for others.

Citizen’s Advice Bureau (03444 111 444), advice to everyone on their rights and responsibilities.

HertsHelp (0300 123 4044), service offering local advice, information and support.

Support Line (01738 765200), confidential help to offer emotional support on any issue.

Alcohol and drugs

Detox Plus UK (02072052734), help with finding alcohol and drug rehabilitation in the UK.

Fearless information and advice on issues of crime and an anonymous service to report crime.

CGL (Change, Grow, Live) (01438 364495), drug and alcohol service for those 18 and over.

Drinkchat or Drinkline (0300 123 1110) free and confidential advice for those who are concerned about theirs or someone else’s drinking.

Drug and Alcohol Rehab Hertfordshire a team of addiction rehabilitation experts that provide a no-cost 24/7 helpline for substance dependency counselling. 

FRANK (0300 123 6600), free and confidential advice on drugs.

The No More Service (01438 242242), council service offering support to individuals whose lives are negatively affected by drugs, alcohol and/or offending.

The Living Room (0300 365 0304), free daytime abstinence-based community rehabilitation and group therapy for people suffering from addictions and their family members.

Black, minority and ethnic groups

Stevenage World Forum for Ethnic Communities (01438 369600), a local group that addresses needs and aspirations of minority ethnic communities in Stevenage.

Children and young people

ChildLine (0800 1111), free, 24-hour counselling service for children under 18 provided by the NSPCC.

One YMCA (01438 844766), charity for young people wanting to play an active role in the community.

Services for Young People (0300 123 7538), information, learning and support for young people aged 11-17 and up to 24 for care experienced young people or those with learning difficulties and/or learning disabilities

Crime and anti-social behaviour

Anti-social behaviour (101), to report antisocial behaviour in a non-emergency situation

Crime Stoppers (0800 555 111), anonymous crime reporting charity helping to locate criminals.

Suzy Lamplugh Trust (020 7091 0014), advice and support on personal and street safety.


Anti-terrorist hotline (0800 789 321), to report anything suspicious that could be related to terrorism.

Domestic abuse

Herts Domestic Abuse Helpline (08088 088 088), free helpline for people that have been affected by domestic abuse.


Equality and Human Rights Commission (0845 6046610), working to eliminate discrimination, reduce inequality and protect human rights.

Families and children

Home Start Stevenage (01438 367788), for people with at least one child under five, going through a difficult time.

Relate (01462 679139), advice, mediation and relationship counselling.

Financial advice

Financial Ombudsman Service (0800 023 4567), assistance in resolving complaints between consumers and financial businesses.

Stepchange (0800 138 111), debt charity offering debt advice and solutions.

Gay, lesbian, bisexual and transgender

Stonewall (020 7593 1850), national organisation promoting the rights of gay men, lesbians and bisexual people.


Kingsway Health Centre (0300 008 5522), free and confidential sexual health services for residents of all ages.

MIND (0300 123 3393), mental health charity providing confidential support and advice on mental health.

Sane (0300 304 7000), mental health charity providing confidential support and advice to anybody affected by mental health, including family and friends.

Stop Smoking Service (0800 389 3998) support to help people quit smoking.


Herts Young Homeless Group (08000 355 775), support and emergency accommodation for 16-24 year olds who are homeless.

Stevenage Haven (01438 354884), shelter and support for single people experiencing homelessness in Stevenage.

Older people

Herts Community Meals (0300 123 4042), service providing meals delivered to your home.


NSPCC (0808 800 5000), help for adults concerned about the safety of a child.

Safeguarding (01438 242242), for anyone concerned about the welfare of a child or adult.

Stalking and harassment

You can report a stalker at GOV.UK and also find out about other organisations that can help and support you.

Victims of crime

Hertfordshire Beacon (03000 11 55 55), gateway to victim services available in Hertfordshire.

Road Victims Trust (01462 441552), support for those that have been affected by fatal road collisions.

Victim Support (0845 3030 900), national organisation offering wide range of support to victims of crime.

Community Safety

Stevenage Borough Council
Daneshill House