The issue affecting payments made between 30 June and 4 July 2025 has now been resolved. These payments are now reflected in tenant accounts. If you made a payment during this period and it does not appear on your account, please contact our Customer Service Centre on 01438 242666 or email customerservicecentre@stevenage.gov.uk. We apologise for any inconvenience this may have caused and thank you for your patience as we work to resolve the issue.