Managing the cost of living

Telephone Issues

Telephone calls to our customer service centre are taking longer than normal to connect to our advisers.

HomelessnessInformation about our homeless policy and how we could help you
Advice for Private TenantsHelp and advice to existing private tenants on a range of issues
Introduction to Housing ServicesHelp and advice to support your housing needs
Homeless Reduction Act 2017We have been granted additional duties to prevent homelessness
Duty to ReferFind out how public bodies must by law refer the homeless to us
Homelessness and Rough Sleeper StrategyFind out how we will prevent and reduce homelessness
Street homeless people over winter monthsLet us know if you find someone homeless
Next Step LetsInformation about the tenancy deposit scheme to assist people want to access the private rented sector
Homelessness Research
Evaluation of support given to rough sleepers during and after the COVID-19 spring lockdown