Winter Weather Advice
Heating or hot water problems
Although we all require heating and hot water during the winter months, the elderly can be particularly at risk from cold conditions.
If you have a problem with your central heating, hot water or boiler please contact the Liberty Group on 0800 634 0660.
If you live in one of our blocks/schemes and have a problem with your communal heating, please call the Customer Service Centre on 01438 211011 and we will contact Orion on your behalf.
Reporting burst pipes
You can report a burst pipe by contacting our Customer Service Centre on 01438 211011.
Sometimes pipes freezing and thawing can cause them to burst. If this happens, turn off the mains water supply immediately by using the stopcock. This will stop any more water getting into the water pipes. If the burst pipe is on the main water system, the rush of water will stop after a short while.
If there is any chance of water getting into electrical fittings, switch off the electricity supply at the mains.
Turn on all cold water taps to drain the system but do not turn on the hot taps as your hot water cylinder may collapse if the pipes leading to it are frozen.
Reporting frozen pipes
Thaw out pipes slowly by using a hairdryer on its lowest setting, hot water bottles or towels soaked in warm water. Do not use direct heat as this may cause permanent damage to the pipes and could also lead to a fire in the home.
If you are a council tenant and are experiencing flooding due to heavy rain, please call our Customer Service Centre on 01438 211011.
We will try to provide sand bags to prevent further water getting into your home and we will check electrical supplies to ensure that these are safe.
Out of hours emergencies
For out-of-hours heating, hot water, frozen/burst pipes and flooding emergencies, please call 01438 314963.
Home contents insurance
We advise all our tenants to take out Home Contents Insurance as the replacement of your belongings can be very costly.