Skip to content

Preventing accidents

If left open, windows can be hazardous, particularly to unsupervised small children or vulnerable adults. We have fitted window safety features in tenanted properties to meet safety regulations, but accidents can happen if owners fail to observe a few precautions.

Window restrictors

If your home has window restrictors to limit how far a window will open, it is important to make sure you use them correctly and that they are in good working order. Restrictors must never be released other than to clean your windows. Immediately after cleaning, they must be put back into the correct safety position. You should never release the restrictors and open windows to their full extent just to let more air into your home.


Some windows have safety locks to prevent them from being opened, except when being cleaned. Make sure that these types of windows are kept closed at all times when you're not cleaning them. They should not be opened for ventilation and the key should be kept securely out of reach of children and vulnerable adults.

Access to windows and balconies

Do not place furniture or store items under windows or on balconies. Children or vulnerable adults may be curious and unaware of the dangers. It only takes few seconds for an unsupervised child or vulnerable adult to climb onto a table, chair or plant pot and become unsteady and fall. Please keep objects clear of windows and balconies for their safety. Remember that tilt and turn windows are capable of opening fully giving a wide aperture. This could be a safety concern in a child’s room where their use of them isn’t supervised.

Repairs and faults

Tenants - if there is a fault with your window, report it immediately to the repairs team on 01438 242666 and keep it closed until the repair is completed.

Keeping windows on restrictors, locked and in good repair, will keep your home and family safer.

Leaseholders are advised to have restrictors or locks fitted.