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How we are performing

Posted on 15 May 2025

Quarterly Performance Update

 

Below you will find our most recent quarterly performance data. We are sharing this data to provide transparency on how our housing services are performing across key areas such as safety, repairs and complaint handling.

Please note that this data reflects performance as of the end of the most recent quarter/s. While it offers a snapshot of performance to date, it may not be fully representative of annual performance. Results can vary throughout the year, and a more comprehensive assessment will be available at year-end, within our Annual Report. 

More detailed information on quarterly Corporate Performance can be found in our Cabinet Reports.

Resident Annual Report 2023/2024

We are delighted to share our Resident Annual Report for tenants and leaseholders. This report provides updates on our progress, tenant feedback, and the steps we’re taking to improve our housing services. 

You can view or download the full version of our Annual Report below.

Housing Annual Report 2023 - 2024

Our Housing Annual Report includes an Action Plan informed by feedback from Tenant Satisfaction Measures (TSM) surveys and other key trends. The planned actions are focussed on what we are doing and what we have planned in the following areas:

  • Repairs
  • Safety of Homes
  • Complaints
  • Tenant Engagement.

You can download and read the full Housing Annual Report 2023/24.

If you have any questions about the reports provided on this page, or if you would like to provide your feedback on any of the housing services you receive, you can contact us at residentvoice@stevenage.gov.uk.

Social Housing Regulatory requirements

Good quality, affordable and sustainable homes are essential for healthy, happy, and secure lives. That’s why the standard of the homes we manage is so important.

Following the Grenfell Fire tragedy in 2017, the Government introduced a range of measures to ensure that social landlords provide safe homes, quality services and treat residents with respect, which resulted in the revision of the Consumer Standards.

From 1 April 2024, all social landlords need to demonstrate to the Regulator for Social Housing how the following revised standards are met.

Safety and Quality Standard; Providing you with a home that is safe and of a decent standard.

Transparency, Influence and Accountability; Treating you with fairness and respect.

The Neighbourhood and Community Standard; Working with you and partner organisations to deter and tackle ASB so that you feel safe in your home.

The Tenancy Standard; Allocating homes fairly and supporting you to sustain your tenancy.

Regulators Judgement

We have been one of the first landlords to be subject to a planned inspection, which took place over the summer 2024 - C1 is the very best achievable grade with C4 the lowest. The Regulator announced we have achieved a C2 grade, confirming that we have provided assurance we meet the Consumer Standards in many areas.

As part of the inspection, the Regulator attended a tenant workshop, met with tenants, council officers and councillors, and reviewed a range of information including our performance and plans.

The judgement confirms we are keeping tenants safe and consistently working to improve the quality of our homes and services. There were some areas the Regulator has identified for improvement and plans are in place to ensure tenants needs are met. These are:-

  • The way we report on some areas of health and safety
  • The performance information we provide to tenants, and how tenants are able to influence and scrutinise our services
  • Our approach to engaging with our tenants, and
  • How we use information to tailor services to tenants’ individual needs.

You can find out more information about the Regulator of Social Housing on their website, along with the judgement for Stevenage Borough Council, which can also be downloaded below.