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Housing Fees and Charges

Posted on 19 Apr 2026

Fees and Charges 2026/27

Specialist Support Services
Service Fee Fee including VAT
Stevenage Careline Alarm Service (weekly charges) Response service £7.25
per week		 -
Response service private customers £7.50
per week		 £9
per week
Monitoring only service £3.50
per week		 £4.40
per week
Response service to other equipment provider £4.17
per week		 £5
per week
Support charge For those living in Independent Living and Extra Care accommodation £20.20
per week		 -
When in receipt of Housing Benefit £11
per week		  
Pendants Tynetec pendant replacement -

£68.10
Chiptech pendant replacement - £60
Replacement Keys / Fobs Winkhaus keys £13.61 -
Old style black fob £21.83 -
Shark coloured fob (usually green, red or blue) £13.08 -
Guest bedrooms Guest flats - Norman Court, Silkin Court and Brodie Court.
All guest rooms incur a £3.70 laundry fee per week.		   £28.60 per person per night
Guest rooms - Scarborough Avenue, Southend Close & Pinewoods, Fred Millard, Silkin Court
All  rooms incur a £3.70 laundry fee per week.		 - £16.60
per person per night
Short stay assessment unit (short stay unit incurs a £3.70 laundry fee per week) Assessment per night   £15.30
per night
Respite per night   £28.10
per night
Laundry Wash token   £3.70 per wash
Room hire Hairdressing and Chiropodist services   £6.80 per hour

Please note: 

  • A VAT exemption declaration would need to be completed to be exempt from paying VAT.
  • Weekly charges are over 50 weeks for council tenants and 52 weeks for private customers.

Tenants and Leaseholder general needs
Service Fee
Key Fobs Old style black fobs
New shark fobs		 £26.20
£15.70
Communal door entry keys Replacement keys for entry doors to flat blocks £25
Management Fee - Westwood Court and Kilner Close Administration fee £1.45
Laundry charges - Roundmead Wash tokens £7.10
Dry Tokens £3.80
Stores Use of store £7.90
Lock change Callout £173
Admin charge £61.90
Charge Price on application
Joint to sole Administration fee £50
Sole to joint Administration fee £50
Mutual Exchanges Administration fee £50
Non-statutory Succession Administration fee £50

Leaseholder
Service Fee
Solicitor enquiries / Standard pre-sales enquiries (sales pack) – within 10 working days £215
Solicitor enquiries / Standard pre-sales enquiries (sales pack) – within 3 working days £329
Re-mortgage enquiries £102
Redemption of mortgage £119
Applications for consent for additional borrowing and Postponement of Right To Buy Discount Charge £93
Copy of lease £51
Copy transfers £52
Copy of quarterly service charge invoice £46
Copy of service charge estimate and actuals £46
Deed of Postponement £147
Notice of charge £51
Notice of transfer/Assignment/Certificate of Compliance £51
Lease extension  
Legal fee £862
Valuation fee £397
Administration Fee £204
Deposit - £260 or 10% of the premium, whichever is higher £295
Collective enfranchisement  
Valuation fee £828
Legal fee £862
Administration fee £204
Consent fee / sublet fee - cost of requesting permission to sublet the property £80

Requests for landlord's consent

Where a leaseholder want to carry out alterations - permission must be sought from Stevenage Borough Council. This charge is for inspection post completion of works.

Minor alterations

Internal works within the demised premises that do not require planning permission or building control approval

Minor Alteration fees
Service Fee
Pre-application advice (non-refundable) £227
Minor application consideration and decision (non-refundable) £454
Letter of deed £306
Full licence - issued by Building Surveyor £465
Extension of the letter licence period £272

Major Alteration fees
Service Fee
Pre-application advice (non-refundable) £272
Major application consideration and decision (non-refundable) £737
Landlord licence - deed £533
Supplemental lease / deed of variation additional premises / restrictions £238
Extension of the letter licence period £363

Retrospective landlords consent

Where a leaseholder is seeking permission for works carried out retrospectively

Minor alterations

These are internal works within the demised premises that do not require planning permission or building control approval.

Service Fee
Pre-application advice (non-refundable) £323
Minor application consideration and decision (non-refundable) £595
Retrospective letter licence £488

Major alteration fees
Service Fee
Pre-application advice (non-refundable) £369
Major application consideration and decision (non-refundable) £1,066
Supplemental lease (extension of demised premises) £465
Landlord licence - deed £760

Unauthorised alterations

Fees for unauthorised alterations
Service Fee
Minor assessment and ruling £567
Major assessment and ruling £839
Stop and make safe notification (including liaison with other council officers) £414
Re-instatement minor works £839
Re-instatement major works £1,111

Tenants retrospective permissions charge

If you make changes to your council property without the correct permission, we will charge you for retrospective permission.

Retrospective permissions charges will be between, £100 and £500 that accounts for Surveyor investigations, plus an administration fee of £160. The cost will depend on the scale of the work.

The charge will apply to all tenants who carry out alterations to homes owned by Stevenage Borough Council without prior permission.

This will cover the costs of administering and processing of retrospective permissions.

This charge will not be passed on to tenants who apply in good time and in line with their tenancy agreement.

Charges for inspection
Cost of Work Inspection Charge
From £0 to £999 £267
From £1,000 to £1,999 £272
From £2,000 to £2,999 £295
From £3,000 to £3,999 £306
From £4,000 to £4,999 £363
From £5,000 to £5,999 £487
Plus administration fee in all circumstances £193