Housing Fees and Charges

Fees and Charges 2023/24

Specialised Support Services

Service		Fee	Fee including VAT
Stevenage Careline Alarm Service (weekly charges)	Response service	£7.25	£8.70
	Monitoring only service	£3.25	£3.90
	Responsive service out of area	£7.25	£8.70
	Response service to other equipment provider	£4.10	£4.92
	Response Service with SIM Careline unit		£10.50
	Monitoring only service with SIM Careline unit	£3.98	£4.78
	Monitoring only service out of area	£3.25	£3.90
Support charge	For those living in Independent Living and Flexi-care accommodation	£19.65	N/A
Pendants	Tynetec pendant replacement	£50.00	£60.00
	Doro pendant replacement	£42.00	£50.40
Replacement Keys / Fobs	Winkhaus keys	£12.00	£14.40
	Old style black fob	£19.25	£23.10
	Shark coloured fob (usually green, red or blue)	£11.50	£13.80
	Chiptech	£44.15	£52.98
Key safes	Supply	£18.50	£22.20
	Fit	£53.50	£64.20
Lock change	Supply and Fit	£78.00	£93.60
Guest bedrooms	Silkin Court, Walpole Court, Scarborough Avenue, Southend Close, Pinewoods and Fred Millard Court. All guest rooms incur a £3.30 laundry fee per week.	£11.50	£13.80 per person per night (plus laundry)
	Norman Court and  Hobbs Court all guest rooms incur a £3.30 laundry fee per week.	£19.50	£23.40 per person per night (plus laundry)
Short stay assessment unit (short stay unit incurs a £3.30 laundry fee per week)	Assessment per night	£11.70	N/A
	Respite per night	£23.40	N/A
Laundry	Wash token	£2.75	£3.30 per wash
Room hire	Hairdressing and Chiropodist services	£5.00	£6.00 per hour

Please note: 

• A VAT exemption declaration would need to be completed to be exempt from paying VAT.
• Weekly charges are over 50 weeks for council tenants and 52 weeks for private customers.

Requests for landlord's consent

Where a leaseholder want to carry out alterations - permission must be sought from Stevenage Borough Council. This charge is for inspection post completion of works.

Minor alterations

Internal works within the demised premises that do not require planning permission or building control approval

Retrospective landlords consent

Where a leaseholder is seeking permission for works carried out retrospectively

Minor alterations

These are internal works within the demised premises that do not require planning permission or building control approval.

Minor Alteration fees

Service	Fee
Pre-application advice (non-refundable)	£285
Minor application consideration and decision (non-refundable)	£525
Retrospective letter licence	£430

Unauthorised alterations

Fees for unauthorised alterations

Service	Fee
Minor assessment and ruling	£500
Major assessment and ruling	£740
Stop and make safe notification (including liaison with other council officers)	£365
Re-instatement minor works	£740
Re-instatement major works	£980

Tenants Retrospective Permissions Charge

If you make changes to your council property without the correct permission, we will charge you for retrospective permission.

As of 1 April 2019, we are charging for retrospective permissions. This inspection charge will be between, £100 and £500 that accounts for Surveyor investigations, plus an administration fee of £160. The cost will depend on the scale of the work.

The charge will apply to all tenants who carry out alterations to homes owned by Stevenage Borough Council without prior permission.

This will cover the costs of administering and processing of retrospective permissions.

This charge will not be passed on to tenants who apply in good time and in line with their tenancy agreement.