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Fees and Charges 2022/23

Specialised Support Services

Service Fee Fee including VAT
Stevenage Careline Alarm Service (weekly charges) Response service £7.25 £8.70
Monitoring only service £3.15  £3.78
Responsive service out of area £7.25 £8.70
Response service to other equipment provider £4.10 £4.92
Response Service with SIM Careline unit £8.08 £9.70
Monitoring only service with SIM Careline unit £3.98 £4.78
Monitoring only service out of area £3.15 £3.78
Support charge For those living in Independent Living and Flexi-care accommodation £19.65 N/A
Pendants Tynetec pendant replacement   £57.60
Doro pendant replacement   £48
Replacement Keys / Fobs Winkhaus keys   £13.80
Old style black fob   £22.38
Shark coloured fob (usually green, red or blue)   £13.08
Key safes Supply   £22
Fit   £63.70
Supply and Fit   £85.70
Lock change Supply and Fit   £90
Guest bedrooms Silkin Court, Walpole Court, Scarborough Avenue, Southend Close, Pinewoods and Fred Millard Court. All guest rooms incur a £3.20 laundry fee per week.   £13 per person per night (plus laundry)
Norman Court and  Hobbs Court all guest rooms incur a £3.20 laundry fee per week.   £23 per person per night (plus laundry)
Short stay assessment unit (short stay unit incurs a £3.20 laundry fee per week) Assessment per night   £11.60
Respite per night   £23
Laundry Wash token   £3.20 per wash
Room hire Hairdressing and Chiropodist services   £5.50 per hour

Please note: 

  • A VAT exemption declaration would need to be completed to be exempt from paying VAT.
  • Weekly charges are over 50 weeks for council tenants and 52 weeks for private customers.

Tenants and Leaseholder general needs

Service Fee
Key Fobs Old style black fobs
New shark fobs
£21.30
£12.75
Communal door entry keys Replacement keys for entry doors to flat blocks £20
Management Fee - Westwood Court and Kilner Close Administration fee £0.80
Laundry charges - Roundmead Wash tokens £5.55
Dry Tokens £3
Stores   £5
Lock change Callout £131
Admin charge £44
Charge Price on application

Leaseholder

Service Fee
Solicitor enquiries / Standard pre sales enquiries (sales pack) – within 10 working days £180
Re-mortgage enquiries £70
Copy of lease £35
Copy of quarterly service charge invoice £30
Copy of service charge estimate and actuals £30
Deed of postponement £120
Lease extension  
Legal fee £750
Valuation fee £720
Deposit - £250 or 10% of the premium, whichever is higher £250
Collective enfranchisement  
Valuation fee £720
Legal fee £750
Administration fee £160
Consent fee / sublet fee - cost of requesting permission to sublet the property £60

Requests for landlord's consent

Where a leaseholder want to carry out alterations - permission must be sought from Stevenage Borough Council. This charge is for inspection post completion of works.

Minor alterations

Internal works within the demised premises that do not require planning permission or building control approval

Minor Alteration fees

Service Fee
Pre-application advice (non-refundable) £190
Minor application consideration and decision (non-refundable) £390
Letter of deed £260
Full licence - issued by Building Surveyor £400

Major Alteration fees

Service Fee
Pre-application advice (non-refundable) £230
Major application consideration and decision (non-refundable) £640
Landlord licence - deed £460
Supplemental lease / deed of variation additional premises / restrictions £200
Extension of the letter licence  period £300

Retrospective landlords consent

Where a leaseholder is seeking permission for works carried out retrospectively

Minor alterations

These are internal works within the demised premises that do not require planning permission or building control approval.

Minor Alteration fees

Service Fee
Pre-application advice (non-refundable) £275
Minor application consideration and decision (non-refundable) £515
Retrospective letter licence £420

Major alteration fees

Service Fee
Pre-application advice (non-refundable) £315
Major application consideration and decision (non-refundable) £930
Supplemental lease (extension of demised premises) £400
Landlord licence - deed £660

Unauthorised alterations

Fees for unauthorised alterations

Service Fee
Minor assessment and ruling £490
Major assessment and ruling £730
Stop and make safe notification (including liaison with other council officers) £355
Re-instatement minor works £730
Re-instatement major works £970

Tenants Retrospective Permissions Charge

If you make changes to your council property without the correct permission, we will charge you for retrospective permission.

As of 1 April 2019, we are charging for retrospective permissions. This inspection charge will be between, £100 and £500 that accounts for Surveyor investigations, plus an administration fee of £160. The cost will depend on the scale of the work.

The charge will apply to all tenants who carry out alterations to homes owned by Stevenage Borough Council without prior permission.

This will cover the costs of administering and processing of retrospective permissions.

This charge will not be passed on to tenants who apply in good time and in line with their tenancy agreement.

Charges for inspection

Cost of Work Inspection Charge
From £0 to £999 £225
From £1,000 to £1,999 £230
From £2,000 to £2,999 £250
From £3,000 to £3,999 £260
From £4,000 to £4,999 £310
From £5,000 to £5,999 £420
Plus administration fee in all circumstances £160