Housing Fees and Charges

Fees & Charges 2021/2022

Specialised Support Services

Service		Fee	Fee including VAT
Stevenage Careline Alarm Service (weekly charges)	Response services	£7.20	£8.64
	Monitoring only service	£3.10	£3.72
	Response service out of area	£7.20	£8.64
	Response service to other equipment provider	£4.10	£4.92
	Response Service with SIM Careline unit	£8.03	£9.64
	Monitoring Only Service with SIM Careline unit	£3.93	£4.72
	Monitoring only service out of area	£3.10	£3.72
Support Charge (weekly charge)	Support charge for those living in Independent Living and Flexi-Care accommodation	£19.65
Pendants	All replacement or additional pendants		£52.00
Replacement Keys / Fobs	Winkhause Keys Old style black fob Shark coloured fob (usually green, red or blue)		£13.20 £21.50 £13.00
Key safes	Supply Fit Supply & Fit		£21.25 £61.00 £8.25
Lock change	Supply & Fit		£88.50
Guest bedrooms	Silkin Court, Walpole Court, Scarborough Avenue, Southend Close & Pinewoods All guest rooms incur a £3.00 laundry fee per stay.		£22.50 (per person per night)
	Norman Court, Hobbs Court, Gladstone Court, Shaftesbury Court, Truro Court, Pitt Court, Grosvenor Court per night		£12.50 (per person per night)
Short stay assessment unit	Assessment per night Respite Please note the Short Stay unit incurs a £3.00 laundry fee per week.	£11.50 £22.50 per night
Laundry	Wash token		£3.15 per wash
Room hire	Hairdressing and chiropodist services		£5.00 per hour

Please note: Weekly charges are over 50 weeks. A VAT exemption declaration would need to be completed to be exempt from paying VAT.

General needs tenants and leaseholders

Service		Fee
Key Fobs	Old style black fobs New shark fobs	£21.30 £12.75
Communal door entry keys	Replacement keys for entry doors to flat blocks	£20.00
Management Fee - Westwood Court and Kilner Close	Administration fees	£0.80
Laundry Charges - Roundmead	Wash tokens	£5.55
	Dry tokens	£3.00
Stores		£5.00
Lock change	Callout	£131.00
	Admin charge	£44.00
	Charge	Price on Application
Leaseholder Alterations	Landlords consent for alterations	£100
	For retrospective Landlords consent	£200
	If an inspection is required for either	£50

Retrospective permissions charge

If you make changes to your council property without the correct permission, we will charge you for retrospective permission.

As of 1 April 19, we are charging for retrospective permissions. This charge will be between, £100 – £500. The cost will depend on the scale of the work. The charge will apply to all tenants who carry out alterations to homes owned by Stevenage Borough Council without prior permission.

This will cover the costs of administering and processing of retrospective permissions.

This charge will not be passed on to tenants who apply in good time and in line with their tenancy agreement.

Charges for inspection

Cost of work	Inspection charge
From £0 to £999	£205
From £1,000 to £1,999	£210
From £2,000 to £2,999	£220
From £3,000 to £3,999	£230
From £4,000 to £4,999	£290
From £5,000 to £5,999	£390