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You have to pay Council Tax for most homes. We send one bill to each home, whether it is a house, bungalow, flat, maisonette, mobile home or houseboat, and whether you own it or are renting it.

The Valuation Office has put each home into one of eight ‘bands’ depending on its value on 1 April 1991.

Valuation Band Range of Values

A Up to and including £40,000 E £88,001 to £120,000
B £40,001 to £52,000 F £120,001 to £160,000
C £52,001 to £68,000 G £160,001 to £320,000
D £68,001 to £88,000  H More than £320,000

If you don't know which band your property is in, you can find out.

Find out your Council Tax Band - opens new window

Band enquiries and appeals 

Companies are contacting Stevenage residents advising them that they could be entitled to a reduction in their Council Tax band.

Companies are offering to make an appeal to the Valuation Office Agency for a non-refundable administration fee and if successful, will want a fee of 20% of any band reduction obtained.

All customers can do this themselves for free. You can check and query your banding with the Valuation Office Agency and if the band is incorrect, it will be amended.

Council Tax Bill appeals

You can appeal your Council Tax Bill if:

  • you think should receive a discount;
  • you think the property in question should be exempt from Council Tax;
  • you have received a bill, but do not believe you are the person responsible for payment; or
  • you believe a penalty has been imposed incorrectly.

There are two stages to the appeal process.

Stage 1: Representations

You must first write to the Council to make your representations known. You should state who you are and where you live. You should say which decision you are unhappy with and why you are unhappy with it. The council may ask for further information.

The Council has two months in which to consider your representations. You will not have to attend a hearing at this stage. If the council rejects your arguments, or it acts on your complaint but you are still not satisfied, or at the end of two months you have not heard from your council, you will be able to appeal to the Valuation Tribunal.

Stage 2: Appeal to a Valuation Tribunal Service

To appeal a Council or District Valuer Decision you will need to contact the Valuation Tribunal Service:

Further information can be found on Valuation Tribunal Service website.

Contact details

Banding enquiries
Listing Officer
Council Tax East
Valuation Office Agency
Ground Floor
Ferrers House
Castle Meadow Road
Nottingham
NG2 1AB

03000 501501
cteast@voa.gsi.gov.uk

Council Tax General Enquiries

East Herts and Stevenage Borough Council
Wallfields
Pegs Lane
Hertford
SG13 8EQ

revenues@hertspartnership-ala.gov.uk

01438 242875