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To be eligible for an assisted collection you must have a long-term medical condition, something that prevents you from moving your bins to the boundary yourself, and/or there is no able-bodied person over the age of 16 to help you (neighbours, friends or family).

You can apply for a short term (maximum 6 months) or a long term (maximum 1 year, you will need to renew each year) service.

We may carry out visits to confirm that you are eligible and to carry out a risk assessment of your property to ensure that the waste and recycling containers are in a location that is suitable and safe for our staff to collect.

Please note you will need to apply for this service each year should you still require our help. You must tell us if your situation changes.

Use the online form below to request, renew or end assisted collection.

Request an assisted refuse and recycling collection - opens new windowExternal Link - opens in a new window