Legal Information

Copyright

Use may be made of this material by educational organisations without permission from us if an acknowledgement to us is included.

All other use of this material may only be made with the express written permission from us. This does not include the use of material from third party websites to which this site may be linked.

For information about permission and re-use please email webmaster@stevenage.gov.uk.

Disclaimer

We update and check the content of stevenage.gov.uk regularly to ensure that users have the most up to date, accurate information.

However, we cannot be held legally responsible for any inaccuracies or omissions on the site that result in loss or inconvenience. In accessing this site, users accept these limitations and are advised to check with us personally if it is intended to place reliance on its contents.

Terms and Conditions for use of Licensed Address Data

You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which we make it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to Ordnance Survey.

Online Register of Planning Applications

The Online Register of Planning Applications is available 24 hours a day and updated twice daily.

No responsibility will be taken for any errors or omissions in the planning history information obtained from "The Online Register of Planning Applications" and it must not be used as a substitute for carrying out a formal 'Land Charge Search'. Similarly the information contained within "The Online Register of Planning Applications" does not constitute in any way a formal notification of a planning decision, and as such any actions taken as a result of information displayed on the site are undertaken entirely at the viewer’s own risk.

Under normal circumstances the plans and documents associated with new planning applications will be able to be viewed within 5 working days of receipt of the application. If none are displayed at the time, you may wish to try a few days later or alternatively you will be able to view the application and associated documents at our offices at Daneshill House, Danestrete, Stevenage during normal office hours.

Third Party Websites

Stevenage.gov.uk contains links to third party websites that we think may be of interest to you. We cannot accept liability for the content of these sites or endorse the views expressed in them. You will also be subject to the terms and conditions specific to that site.

Unfortunately we do not have any control over the availability of linked pages but will remove links where a site is persistently unreliable.

Privacy Policy

Under Data Protection laws, we are the data controller for the information you provide to us and is registered with the Information Commissioner’s Office (ICO).

See our Privacy Policy to view our individual services policies and to find information about:

• How the law allows us to use your information
• How and why we collect and use your information
• What we do with your information
• Location of your information
• How long we keep your information
• Automated decision
• Only using what we need
• Your Rights
• Deleting your information (right to be 'forgotten')
• Moving your information to another provider ('data portability')
• How we protect your information
• Making a complaint 

Our use of Cookies and other associated websites under our ownership

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

We use Google Analytics to collect information about how visitors use our websites. We use this information to help us make improvements to the sites. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited. You can install a Google Analytics Opt-out Browser Add-on.

Most web browsers allow some control of most cookies through the browser settings. All about cookies tells you what cookies are, cookie security and privacy issues and the law on cookies.

The Information Commissioner's Office has published guidelines regarding the use of cookies on all websites. As a result we are currently conducting an audit of the use of cookies on this website. 

Refund Policy for payments made via our website

All refunds are issued at our discretion, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund you will need to contact the service that the payment went to (for example, Housing, Council Tax) and provide the following details of the payment to be refunded:

• cardholder name and address
• what was being paid (if known)
• date on which the card was charged or payment made
• amount paid
• reason why the refund is required
• last 4 digits of the card

Without this information it will not be possible to consider the refund application.

Where we agree that a refund is due:

• we will refund the transaction in full
• the refund will be processed within 7 days of it being agreed by us
• your account(s) with us will be appropriately debited with the same value