Skip to content

Paying online

To make a payment or to check your balance online, you will need your account number which is nine digits beginning with a one. If you do not know your account number, please contact the Leasehold Income team.

Pay your leaseholder charges - opens new windowExternal Link - opens in a new window

Direct Debit

The best way to pay is via Direct Debit.

It will save you time

You won’t need to make any manual payments and our experienced team will calculate your payments for you, ensuring your service charge balance is cleared each quarter.

It is safe and guaranteed

We cannot change your payment amount or date without notifying you first and in the rare event that an error is made, you are protected.

It will make budgeting easier

Direct Debit allows you to spread the costs of each invoice over the year and pay monthly on the 1, 8, 15 or 22 of the month.

To set up a Direct Debit, please download the form below, complete it and send it via email to or send via post to:

Income Team
Stevenage Borough Council
Daneshill House

Alternatively, please contact us to speak to an Income Reconciliation Officer to set up over the telephone.

Internet banking

You can arrange this with your bank or building society. As well as your 9-digit rent payment reference number, you will need the Council’s banking details:

Account name: Stevenage Borough Council
Bank Address: HSBC Bank Ltd, Town Centre Branch, Danestrete. Stevenage, SG1 1BY
Account No: 11549200
Sort Code: 40-43-36


Call us on 01438 242345 during normal office hours to make payment by debit or credit card. You will need your 9-digit rent payment reference number. If you have a touch-tone phone, you can use Tone Smart on 01438 242345 at any time on any day.

If you cannot pay or dispute your charges

If you think you may have difficulty making payments, please contact our Leasehold Income Officers using the details below. If you are in arrears on your service charges and you cannot afford to pay them, it may be possible to arrange repayment by instalments.

You can also contact your nearest Citizens Advice on 0800 144 8848 or the National Debt Helpline on freephone 0808 808 4000.

Please contact us if you have a query about your charges. You have the right to challenge charges at a First Tier Tribunal.

Leasehold Income

01438 242666