Insurance claims against the Council

This document is provided for information purposes only. It does not indicate acceptance of any claim that may be made. It is not, in any way, an admission of liability on our part.

Please think carefully before you make a claim as any compensation that may be awarded from public money takes funds away from important front line services.

If you consider that you have been injured or your property has been damaged as a result of our negligence or by one of our employees acting negligently or in breach of any statutory duty, you may have the right to make a claim against us. However, it is recommended that you first contact your own insurers to obtain their advice and to see what assistance they can provide you with.

You can submit a claim against us online.

Once we have received your submission you will receive an acknowledgement within one working day and your claim will be investigated thereafter. When the investigation is completed, you will be contacted again. The claim may be forwarded to the Council’s insurers. If you have any queries regarding this procedure, the Insurance Manager can be contacted on 01438 242406 or by e-mail.

Alternatively, you can write or email or using the contact details below.

You must provide details of your name and full postal address, the time, date and place of the incident, how the injury/damage happened, the extent of the injury/damage and the amount you are claiming from us. You must provide photographs of the injury/damage and also a plan of where the accident occurred, as this will assist in the investigations. You must also explain in what way you consider us or their employee, has been negligent or in breach of a statutory duty.

When your letter/e-mail is received, an acknowledgement letter/e-mail will be sent to you within one working day and your claim will be investigated thereafter. When the investigation is completed, you will be contacted again. The claim may be forwarded to the Council’s insurers. If you have any queries regarding this procedure, the Insurance Manager can be contacted on 01438 242406 or by e-mail.

Contract Service Staff/Council employees are not authorised to discuss questions of liability or to make any offer of settlement. The claim must be referred to the Insurance Manager. If there are any relative Health & Safety issues, then the relevant Department must be contacted to address the issues.

Solicitors acting on your behalf should register a claim for personal injury, in relation to Public Liability/Employers Liability/Fleet, through the claims' portal. Our current insurers are Travelers, 61-63 London Road, Redhill, Surrey, RH1 1NA. Our Policy No is UCPOP5567680. The portal ID ref is C00157. A copy of the (CNF) Claim Notification Form will also need to be sent to the Council’s Insurance Manager (details as above).