Assistance dogs
The policy sets out the Council’s position on Assistance Dogs attending Council buildings and licenced accommodation.
The issue affecting payments made between 30 June and 4 July 2025 has now been resolved. These payments are now reflected in tenant accounts. If you made a payment during this period and it does not appear on your account, please contact our Customer Service Centre on 01438 242666 or email customerservicecentre@stevenage.gov.uk. We apologise for any inconvenience this may have caused and thank you for your patience as we work to resolve the issue.
The policy sets out the Council’s position on Assistance Dogs attending Council buildings and licenced accommodation.
