Council housing

Winter weather advice for council tenants
Information for Council tenants on what to do if you have frozen or burst pipes, flooding or if you have issues with your heating or hot water.

Council housing - your questions answered
We receive hundreds of calls asking how to get a council house. Here we aim to answer some of your questions.

Housing Allocations Scheme
The council’s housing allocations scheme and under-occupation policy.

Customer Account
This online account is for council tenants only.

Housing Register
Information about joining the housing register.

Local Lettings Plan

Improvements to your home / Major Refurbishment Contract
Internal and external major works to improve or maintain your home and information about our major refurbishment contract due to start in 2018.

Bid for properties if you are on the council housing register.

Renting a home
Applying for housing, how your application will be considered, what your new home will be like and facts about the housing register.

Moving home
Joining the mutual exchange register, what to do if you find an exchange, eligibility and why a mutual exchange may be refused.

Income and Tenancy Officers
Find out who your dedicated income and tenancy officers are, their responsibilities and how to contact them.

Your tenancy
Ending your tenancy, joint tenancies, assigning your tenancy to someone else, lodgers & sub-letting and evictions.

Your rent and other housing charges
Paying your rent, non-payment of rent, help with paying, direct debits, about your rent and service charges.

Improvements and planned maintenance, asset management strategy and repairs (how to report a repair, emergencies, timescales, your responsibilities, our responsibilities, satisfaction survey).

Living in a block of flats
Information about the caretaking service provided in all council owned flat blocks.

Supported housing
The future of sheltered housing, living in sheltered housing, emergency alarm system, how to get involved, careline.

Anti-social behaviour
Reporting anti-social behaviour, harassment, hate crime, squatters or unauthorised occupants and domestic violence nuisance and neighbour disputes, acceptable behaviour contracts and the No More Alcohol project.

Be involved
Scrutiny panel, resident inspectors, tenant training, how to be involved, tenants and residents associations.

Service charges, consulting, gas safety, getting involved, leasehold handbook.

Debt advice and information
Information and advice for residents and tenants.

Housing Matters
Our housing annual report. This was jointly produced with council tenants and  leaseholders and gives you an overview of the housing services we provided during the year, including our performance, how money is spent and our future plans.



Related pages

Homelessness and Housing Advice

Housing Associations

Private Sector Housing

Right to Buy

Housing Policies and Strategies

Contact details

Stevenage Borough Council
Daneshill House

01438 242666