Council housing - your questions answered
We receive hundreds of calls asking how to get a council house. Here we aim to answer some of your questions.
Burst pipes and flooding - information for Council tenants on what to do if you have a burst pipe or flooding due to heavy rain.
New Housing Allocations Scheme - the new Housing Allocations Scheme went live on 15 January 2015.
Customer Account - this facility is for council tenants only.
Housing Register - information about joining the housing register.
Home4u - bid for properties if you are on the council housing register.
Renting a home - applying for housing, how your application will be considered, what your new home will be like and facts about the housing register.
Moving home - joining the mutual exchange register, what to do if you find an exchange, eligibility and why a mutual exchange may be refused.
Income and Tenancy Officers - find out who your dedicated income and tenancy officers are, their responsibilities and how to contact them.
Your tenancy - Ending your tenancy, joint tenancies, assigning your tenancy to someone else, lodgers & sub-letting and evictions.
Your rent and other housing charges - paying your rent, non-payment of rent, help with paying, direct debits, about your rent and service charges.
Repairs - improvements and planned maintenance, asset management strategy and repairs (how to report a repair, emergencies, timescales, your responsibilities, our responsibilities, satisfaction survey).
Improvements to your home - internal and external major works to improve or maintain your home.
Living in a block of flats - information about the caretaking service provided in all council owned flat blocks.
Supported housing - the future of sheltered housing, living in sheltered housing, emergency alarm system, how to get involved, careline.
Anti-social behaviour - reporting anti-social behaviour, harassment, hate crime, squatters or unauthorised occupants and domestic violence nuisance and neighbour disputes, acceptable behaviour contracts and the No More Alcohol project.
Be involved - scrutiny panel, resident inspectors, tenant training, how to be involved, tenants and residents associations.
Leaseholders - service charges, consulting, gas safety, getting involved, leasehold handbook.
Debt advice and information - information and advice for residents and tenants.
Housing Matters 2015/16 - our housing annual report. This was jointly produced with council tenants and leaseholders and gives you an overview of the housing services we provided during the year, including our performance, how money is spent and our future plans.