Customer Service Centre

Your first point of contact for Council Services and Stevenage Homes. The Customer Service Centre makes it easier for people to access information and advice about both Council Services and Stevenage Homes. The centre is staffed by friendly and helpful Customer Service Advisers. You can contact the council in languages other than English. Our officers have access to interpreting facilities.

Location map of the Council offices

Opening hours

Telephone Enquiries:
Monday to Friday
8am - 6pm

Visit in Person:
Monday to Friday
8:30am - 5:30pm
The walk-in centre closes at 1pm on the fourth Thursday of every month

Our Advisers will be able to provide assistance on:

• Making a payment for a Council or Stevenage Homes service
• Council Tax discounts, exemptions and banding
• Advice on Housing/Council Tax Benefit and how to apply
• Reporting a Housing Repair
• General Housing Advice
• Advice for the homeless and those who are potentially homeless
• Junk Collection
• General Council and Stevenage Homes services

Other services available in the centre:

• Free phone connection to an adviser for Rent and Council Tax balances
• Self-service area where you can apply for services and view council and Stevenage Homes information on-line. A member of staff will be on hand to help you, if required.
• Web access  to Council, Stevenage Homes, Homes4U and Hertfordshire County Council websites. You can also view your rent account on line.
• ATM Deposit Machine: You can deposit small amounts of cash or cheques for payment of some services; the exact amount is required as we are unable to give change.

Accessibility

The centre has full disabled access and facilities for customers with hearing or communication difficulties, including a loop system, Textphone, document reader and magnifiers. Advisers also have access to Language Line and other interpreting facilities.

Appointments

We have appointments available for Stevenage Borough Council and Stevenage Homes services. Please ask a member of staff, or call us, to book one.

Customer toilet facilities

Customer and disabled toilet and nappy changing area are available. Please ask a member of staff if you wish to use these.

Documentation

Some services require proof of identity and/or eligibility; please ensure you bring all appropriate documents with you.

Private interview facilities

Within the centre we have private areas that can be used if you wish to see a Customer Service Adviser in private.

If the service or information needed is not provided from the Customer Service Centre, ask a member of staff who will be pleased to help you.

Suggestions and Complaints

If you would like to make any suggestions or comments about your Centre please collect a comments/complaints leaflet, or use the touch screen customer consultation facility. There is also a feedback service available to telephone customers.

You may also contact the Customer Service Centre Manager at the address at the top of the page.