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Get support if you are clinically extremely vulnerable to Coronavirus

Use this service if you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus.

Registering for Support

You will be able to use a new online service to register yourself, or on behalf of someone else. Once registered you will be able to:

  • request access to a priority supermarket delivery slot (if you have already got priority supermarket deliveries, you will keep them).
  • tell your council if you need support in order to follow this guidance that you are unable to arrange yourself and cannot be provided by friends, family or other support networks.
  • make sure your details such as your address are up-to-date.

Registration for the service can be found at Coronavirus Shielding Support

You’ll be asked for your NHS number, which you can find at the top the letter you should have received. It is helpful if you register even if you do not have any support needs at this time so we know to focus on caring for others who need it. You can log in and update your needs if circumstances change at any time.

Herts Help

If you need to register your needs by phone, or have an urgent need, contact Herts Help on 0300 123 4044 or email
Opening times: Monday - Friday 8am to 8pm Saturday - Sunday 10am to 6pm.

Stevenage Helps

You can also contact Stevenage Helps by calling on: 01438 242452
Email us:
Lines are open: Monday to Friday 9am to 5pm