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Our service provides play for children aged between five and 14 years in a safe and stimulating environment.

Open access

Children are free to join or leave at any time during a session. Please note that we are not a childminding service.

The programmes and equipment are more suitable for children over five years old. However, a child under five may attend if accompanied by a responsible adult.

We aim to achieve equal opportunities for all children, with due regard for their ability, colour, creed, race and gender.


Whilst the play centres are more flexible than school, antisocial behaviour will be challenged. Where a child has repeated difficulties, play staff may contact parents or carers for support or exclude a child for a defined period.

Information forms

Parents are asked to complete and return a Children's Information form with accompanying photo. This confidential information is needed in case of an emergency and to help staff support your child's needs. Please speak to the play staff if your child has particular needs.


Outdoor play equipment has been installed at some play centres. The play staff are outside as much as possible. However, continuous outdoor supervision cannot always be guaranteed. Therefore, play staff cannot be responsible for children who leave the premises.


Photographs are often taken for playscheme purposes such as training or local press coverage. If you have any objection to this, please inform a member of staff on entry to the Play Centre.

Illness or accident

If your child becomes ill or has an accident, play staff will contact the parent or carer from the details given on your child's information form. In order for play staff to act promptly and support your child's needs in an emergency situation, please inform them of any changes to your child's emergency contact information.


Play Staff are unable to administer any medication to your child.


Coach trips and off site activities form an exciting part of our service. To enable a child to take part in a trip, parental consent is required. A special form is provided at the Centre for each trip. Staff adhere to strict guidelines concerning numbers of children and their ages.

Children are always split into groups with a Playworker and stay together for the duration of the trip. Places on our outings are allocated on a first come, first served basis. Parent consent forms obtained at the Play Centre need to be returned as soon as possible.


All of our play schemes are inspected by Ofsted early years to the National Out of School Day Care Standards. For further information, please contact Ofsted on 0300 123 1231.

Play Service

Stevenage Borough Council
Daneshill House

01438 242246