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"Making Stevenage better for everyone"

Job Details

Information about the Job

Post number 007099 
Location Stevenage 
Hours per week 37 hours a week 
Salary Starting from £45,859 to £47,839 (pro rata for hours worked)
Full / Part time Full-time 
Contract Permanent
Closing date 9am on Monday 12 April 2021
Interview dates Week commencing 19 April 2021 

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

Stevenage - A New Era

The scale of ambition across Britain’s First New Town is unprecedented. A major £billion town centre regeneration programme is currently underway along with a £45 million refurbishment of council homes. At the same time there is significant investment across the town’s neighbourhoods to make lives better. All of this is being driven by a council with a co-operative commitment to working with its communities and driving a modern and agile approach to its work.

The Covid-19 pandemic has had a profound effect on Stevenage, as it has across towns and cities across the UK. As the town embarks on its recovery plan it does so attempting to ensure that no-one is left behind. The council has recently agreed an Inclusive Economy Charter and has also announced an Equalities Commission. The aim of both of these is to tackle issues of social exclusion and to ensure opportunities are created for everyone across the town. The local voluntary sector has also come together to work to secure resources to tackle the challenges ahead.

The next 12 months will be critical to the town’s recovery.

About the role

We are looking for an enthusiastic professional with experience in managing temporary accommodation services to join our Providing Homes Teams within Housing & Investment.

The role of the Temporary Accommodation Manager will be responsible for the provision of all emergency and temporary accommodation stock provided to applicants under the Housing Act 1996 (as amended).

This role will provide operational support to the team alongside a strong strategic focus on reducing the use of bed and breakfast, improving our council stock and the effective provision of Stevenage Borough Council’s Housing First accommodation.

The role will manage a large budget, a team of staff, be responsible for multi-agency engagement and contract management.

We ensure that the services we deliver are with the customer in mind.

The service is fast paced and complex, so if you’re looking for a challenge and want to make a real difference, come and join Providing Homes.

About you

The successful candidate will have the following:

  • Evidence of extensive knowledge of all aspects of managing Temporary Accommodation in a customer focused environment, including managing staff who are based in more than one location.
  • Evidence of budget setting and reporting.
  • Ability to manage and prioritise own workload and those of others.
  • The ability to review the process and procedures across services.
  • The ability to manage contracts, service level agreements and protocols as required.
  • Theoretical and practical knowledge in temporary accommodation and lettings experience in implementing and managing change.
  • Ability to interpret complex data and legislation in order to disseminate to staff and members.
  • Evidence of excellent communication skills suitable for a variety of audiences.

Our benefits

We offer a range of benefits to support our staff including:

  • Pension Scheme: we offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • Flexible working: available upon request, subject to operational requirements.
  • Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
  • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
  • 24 days holiday rising to 30 days (depending on Local Government service)
  • An extensive range of learning and development opportunities
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
  • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
  • Discounted Health and Fitness membership at Stevenage Leisure Ltd (SLL)
  • Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.

Our values

We care passionately about our town and are committed to making a real difference now and into the future.

Our approach is driven by Our Values. These guide and inform everything we do; delivering our services, making Stevenage a great place to live, working with our partners, and ensuring SBC is an inspiring place for our staff to work.

Application Form, Job Description and Person Specification

We are unable to accept CV’s. Please quote the correct reference no. when applying 007099.

Download the Job Description and Person Specification.

Please also read the guidance notes on completing the application form before proceeding with your application.

Apply for the Temporary Accommodation Manager Job Online - opens new window

For an informal discussion, please contact Hannah Morris on 01438 242727.

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send emails to your junk mail so please check as well as your inbox.

We look forward to receiving your application.


Stevenage Borough Council is committed to Equal Opportunities for all.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Happy to talk flexible working

Recruitment Team

Stevenage Borough Council

Daneshill House