Specialist Support Officer (Accommodation and Complex Needs)
"Making Stevenage better for everyone"
|Hours per week||37|
|Salary||Starting from £27,041 to £30,284 (pro rata for hours worked)|
|Full / Part time||Full-time|
|Contract||6 months fixed term|
|Closing date||Friday 24 September 2021|
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service
Stevenage - A New Era
The scale of ambition across Britain’s First New Town is unprecedented. A major £billion town centre regeneration programme is currently underway along with a £45 million refurbishment of council homes. At the same time there is significant investment across the town’s neighbourhoods to make lives better. All of this is being driven by a council with a co-operative commitment to working with its communities and driving a modern and agile approach to its work.
The Covid-19 pandemic has had a profound effect on Stevenage, as it has across towns and cities across the UK. As the town embarks on its recovery plan it does so attempting to ensure that no-one is left behind. The council has recently agreed an Inclusive Economy Charter and has also announced an Equalities Commission. The aim of both of these is to tackle issues of social exclusion and to ensure opportunities are created for everyone across the town. The local voluntary sector has also come together to work to secure resources to tackle the challenges ahead.
The next 12 months will be critical to the town’s recovery.
About the role
An exciting opportunity has arisen to join our Specialist Support Services team and as Specialist Support Officer (Accommodation & Complex Needs), you will be working with our Accommodation & Complex Needs Officer to coordinate our Independent Living accommodation and support our applicants from assessment to settling into their new home.
This post holder will be a specialist in assessing complex needs applicants for suitability to move into our schemes and on an ongoing basis.
The role will be proactive in identifying properties becoming void and start the allocation process straight away to minimise void times and maximise the opportunity to support the applicant as soon as possible.
You will coordinate the process from referral through to letting the accommodation by coordinating the assessments and being the single point of of contact for applicants.
Part of this role will ensure we make best use of specialist stock and work closely with other teams including aids and adaptations.
You will be working with a diverse group of people which includes those with complex needs both within the schemes and outside in the community.
This fixed term role although concentrating on the accommodation side of the service will also support the wider team where needed so you will need to be flexible as you will be required to respond to emergency calls to residents in our independent living/extra care schemes and on our careline service in the community. It is essential that you have use of a vehicle which has business insurance cover in order for you to be able to carry out your duties. A mileage allowance will be payable.
The successful candidate will have:
- excellent communication skills at all levels
- a flexible outlook and attitude to working in a customer focussed team.
- good knowledge and understanding of services for older and/or disabled people and their needs, demonstrating a high level of sensitivity.
- a dynamic, pro-active and creative approach
- the ability to remain calm, emphatic and professional, respecting service users and their home providing a quality service
- good organisational skills and ability to manage multiple tasks simultaneously
- experience in managing complex cases and problem solving with a desire to see them through to the end
- be able to work on their own initiative with changing priorities and have excellent attention to detail.
- excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel)
Uniform is provided.
We offer a range of benefits to support our staff including:
- Pension Scheme: we offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 24 days holiday rising to 30 days (depending on Local Government service).
- An extensive range of learning and development opportunities.
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
- Season ticket loans and discounts for public transport.
- Cycle to Work scheme.
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
- Discounted Health and Fitness membership at Stevenage Leisure Ltd (SLL).
- Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.
We care passionately about our town and are committed to making a real difference now and into the future.
Our approach is driven by Our Values. These guide and inform everything we do; delivering our services, making Stevenage a great place to live, working with our partners, and ensuring SBC is an inspiring place for our staff to work.
Application Form, Job Description and Person Specification
We are unable to accept CV’s. Please quote the correct reference no. when applying 012356.
Download the Job Description and Person Specification.
Please also read the guidance notes on completing the application form before proceeding with your application.
For an informal discussion about this role, please contact Karen De’Angelis in the Specialist Support Services Team on 01438 242036.
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send emails to your junk mail so please check as well as your inbox.
We look forward to receiving your application.
Stevenage Borough Council is committed to Equal Opportunities for all.
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.
Stevenage Borough Council