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"The Heart of a Town Lies in its People" and at Stevenage Borough Council, our people are at the heart of what we do.

Job Details

Information about the Job

Post number 011407
Location Stevenage 
Hours per week 37 
Salary Starting from £30,451 to £33,782 (pro rata for hours worked)
Full / Part time Full time 
Contract Fixed term for 18 months 

Job Description

This is an opportunity to join the busy Housing Options Team.

The role of a Housing Options Caseworker involves providing customers with housing advice with a strong focus on preventing and relieving homelessness.

You will be seeing customers through all stages of the process including personalised housing plans and if prevention or relief has not been possible, making a decision on their homeless application 

A DBS check and a VBI Interview will be carried out for this post.

About you

The successful candidate will have the following:

  • The ability to work on your own initiative and flexibility in dealing with varying workloads.
  • Ability to manage your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need, attend multi-agency meetings and take part in duty cover.
  • You will have effective communication and negotiation skills who can engage with customers in a demanding environment in order to find solutions.

Employee benefits

The council provides a great range of benefits for its staff, including –

  • Membership of the Local Government Pension Scheme
  • Flexible working
  • Generous leave entitlement

See our Employee Benefits page for more information.

Application Form, Job Description and Person Specification

We are unable to accept CV’s. Please quote the correct reference no. when applying 011407.

Download the Job Description and Person Specification.

Please also read the guidance notes on completing the application form before proceeding with your application.

Apply for the Housing Options Caseworker Job Online - opens new window

Applications must be returned by 11pm on Sunday 1 November. 

Please note: If we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

For an informal discussion please contact Alison Baggott on 01438 242549.


Stevenage Borough Council is committed to Equal Opportunities for all.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Happy to talk flexible working

Recruitment Team

Stevenage Borough Council
Daneshill House

© 2020 Stevenage Borough Council