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"Making Stevenage better for everyone"

Job Details

Information about the Job

Post number 009308 
Location Daneshill House / within the community 
Hours per week 37 hours per week, Monday to Friday 
Salary Starting from £27,041 to £30,284 (pro rata for hours worked)
Full / Part time Full-time 
Contract Permanent  
Closing date 11pm on 23 May 2021

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

Stevenage - A New Era

The scale of ambition across Britain’s First New Town is unprecedented. A major £billion town centre regeneration programme is currently underway along with a £45 million refurbishment of council homes. At the same time there is significant investment across the town’s neighbourhoods to make lives better. All of this is being driven by a council with a co-operative commitment to working with its communities and driving a modern and agile approach to its work.

The Covid-19 pandemic has had a profound effect on Stevenage, as it has across towns and cities across the UK. As the town embarks on its recovery plan it does so attempting to ensure that no-one is left behind. The council has recently agreed an Inclusive Economy Charter and has also announced an Equalities Commission. The aim of both of these is to tackle issues of social exclusion and to ensure opportunities are created for everyone across the town. The local voluntary sector has also come together to work to secure resources to tackle the challenges ahead.

The next 12 months will be critical to the town’s recovery.

About the role

Part of the Housing and Investment directorate Resident and Estates Services is responsible for carrying out tenancy, leasehold, major works and home ownership functions. Our vision is to provide a 'Residents First' approach within a modern housing service.

You will play a lead role in delivering the work of the Council’s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.

Housing Officers have a generic role providing a housing management service to residents on a tenure neutral basis. We want exceptional people working with us who take responsibility to ensure our residents live in homes that meet their needs, and proactively manage their tenancies and leases, in a difficult social environment. 

The successful applicant will be responsible for their own patch of residents, working with them personally, visiting them in their homes and building lasting relationships as their main point of contact. You'll be comfortable dealing with residents on a range of complex issues as well as providing a first-class housing management service.

You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify the genuine needs of residents and jointly develop effective solutions, as well as using your own initiative, to achieve positive outcomes to problems.

About you

We are looking for an experienced Housing Officer who wants to work in a customer-centred service. Ideally you will have a leasehold/property management background.

This is a great opportunity for a Housing Officer to assist the Senior Housing Officers and the Resident and Estates Services Manager in ensuring the delivery of high quality housing services for our residents.

The successful candidate will have the following:

  • Commitment to achieving high resident satisfaction.
  • Excellent customer service.
  • Convey messages effectively.
  • Demonstrate resilience to pressure.
  • Effectively manage own workload.
  • Establish clear targets and meets them.
  • Have an understanding of local political objectives.
  • Maintain professionalism at all times.
  • To produce clear, succinct and well-structured written work.

A full UK driving licence (with access to own vehicle) is desirable.

Our benefits

We offer a range of benefits to support our staff including:

  • Pension Scheme: we offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • Flexible working: available upon request, subject to operational requirements.
  • Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
  • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
  • 24 days holiday rising to 30 days (depending on Local Government service)
  • An extensive range of learning and development opportunities
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
  • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
  • Discounted Health and Fitness membership at Stevenage Leisure Ltd (SLL)
  • Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.

Our values

We care passionately about our town and are committed to making a real difference now and into the future.

Our approach is driven by Our Values. These guide and inform everything we do; delivering our services, making Stevenage a great place to live, working with our partners, and ensuring SBC is an inspiring place for our staff to work.

Application Form, Job Description and Person Specification

We are unable to accept CV’s. Please quote the correct reference no. when applying 009308.

Download the Job Description and Person Specification.

Please also read the guidance notes on completing the application form before proceeding with your application.

Apply for the Housing Officer Job Online - opens new window

For an informal discussion about this role please contact Joanne Smith (Senior Housing Officer), or Denis Kinyera (Resident and Estates Services Manager),

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send emails to your junk mail so please check as well as your inbox.

We look forward to receiving your application.


Stevenage Borough Council is committed to Equal Opportunities for all.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Happy to talk flexible working

Recruitment Team

Stevenage Borough Council

Daneshill House