Skip to content

Domestic Abuse Support Worker (Housing Navigator) x2

"Making Stevenage better for everyone" 

Job Details

Information about the Job

Post number 012312, 012313
Location Daneshill House 
Hours per week 37 per week 
Salary Starting from £23,541 to £25,991 (pro rata for hours worked)
Full / Part time Full-time 
Contract Fixed Term to 31 March 2022
Closing date Sunday 31 October 2021

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Stevenage - A New Era

The scale of ambition across Britain’s First New Town is unprecedented. A major £billion town centre regeneration programme is currently underway along with a £45 million refurbishment of council homes. At the same time there is significant investment across the town’s neighbourhoods to make lives better. All of this is being driven by a council with a co-operative commitment to working with its communities and driving a modern and agile approach to its work.

The Covid-19 pandemic has had a profound effect on Stevenage, as it has across towns and cities across the UK. As the town embarks on its recovery plan it does so attempting to ensure that no-one is left behind. The council has recently agreed an Inclusive Economy Charter and has also announced an Equalities Commission. The aim of both of these is to tackle issues of social exclusion and to ensure opportunities are created for everyone across the town. The local voluntary sector has also come together to work to secure resources to tackle the challenges ahead.

The next 12 months will be critical to the town’s recovery.

About the role

Are you passionate about making a difference to people’s lives?

An exciting opportunity has arisen within our Community Safety Team for a Domestic Abuse Support Worker (Housing Navigator) to join us with a geographical focus covering all districts and boroughs of Hertfordshire.

As a representative of Stevenage/Survivors Against Domestic Abuse you will manage a continuous caseload to provide an accommodation related support for victims and survivors experiencing domestic abuse. Working co-operatively and creating partnerships with the district/borough local Authority area you are allocated as well as other key partners to develop a an accommodation related support package tailored to the individual client, agreeing contact dependant on clients’ needs, including outside of normal business hours when required.

To actively challenge relevant issues and help remove the barriers that prevent people from engaging with support services, particularly breaking down key barriers to safe and secure accommodation such as economic abuse.

To work co-operatively with Local Authorities Housing Teams to provide practical housing advice and emotional support, applying the principles of effective casework when supporting clients and signposting for support and guidance to partner agencies.

To represent Stevenage/Survivors Against Domestic Abuse and Stevenage Borough Council at internal and external meetings including Multi Agency Risk Management Meetings, Child Protection Conferences, MARAC (Multi Agency Risk Assessment Conference) and Professional Meetings.

About you

To be successful in this role the post holder should have an understanding of relevant law and practice relevant to this area of work.

You will be able to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents.

A full UK driving licence (with access to own vehicle) is desirable.

Our benefits

We offer a range of benefits to support our staff including:

  • Pension Scheme: we offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • Flexible working: available upon request, subject to operational requirements.
  • Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
  • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
  • 24 days holiday rising to 30 days (depending on Local Government service)
  • An extensive range of learning and development opportunities
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
  • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
  • Discounted Health and Fitness membership at Stevenage Leisure Ltd (SLL)
  • Trade Unions: for a small fee, all employees have the opportunity to join a Trade Union.

Our values

We care passionately about our town and are committed to making a real difference now and into the future.

Our approach is driven by Our Values. These guide and inform everything we do; delivering our services, making Stevenage a great place to live, working with our partners, and ensuring SBC is an inspiring place for our staff to work.

Application Form, Job Description and Person Specification

We are unable to accept CV’s. Please quote the correct reference no. when applying: 012312, 012313.

Download the Job Description and Person Specification.

Please also read the guidance notes on completing the application form before proceeding with your application.

Apply for the Domestic Abuse Support Worker (Housing Navigator) Job Online - opens new window

For an informal discussion about this role, please contact Tania Stokes Domestic Abuse Liaison Officer on 01438 242911.

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send emails to your junk mail so please check as well as your inbox.

We look forward to receiving your application.


Stevenage Borough Council is committed to Equal Opportunities for all.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Happy to talk flexible working

Recruitment Team

Stevenage Borough Council

Daneshill House