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Who are Key Leaseholders?

We are continuously looking to improve our repairs and services and value the input from Leaseholders.

Key Leaseholders are volunteers who actively participate in the inspection of communal repairs and other works carried out to their flat blocks. Key Leaseholders are granted access to reports detailing charges so that queries and issues can be addressed and resolved prior to invoicing.

What are the aims of the Key Leaseholder Scheme?

The aims of the Key Leaseholder Scheme are to:

  • encourage feedback on our repairs and services and make them more open and transparent;
  • improve consultation with Leaseholders about how we operate;
  • help correct errors and resolve disputes before we finalise the charges for day to day repairs; and
  • help carry out spot checks of repairs and services to achieve excellent standards.

Can any Leaseholder become a Key Leaseholder?

Any Leaseholder is eligible to become a Key Leaseholder provided that they:

  • are not subject to legal action* in connection with their lease, including for service charges or major works arrears; 
  • are not in breach of the terms of their lease; and
  • have a commitment to equal opportunities and do not act in a discriminatory way.

*legal action is defined as the application for a court hearing

Apply to become a Key Leaseholder

Any resident Leaseholder wishing to represent their block or a wider area should notify the Home Ownership Services Team. Please specify on the application the block(s) that you wish to cover.

Resident and Estates Services

Stevenage Borough Council

Daneshill House




01438 242666