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If you are homeless or about to become homeless, we can assist you.

Homeless law is complicated, but we have a duty to help people who meet certain criteria. It is important that you get in touch with the Housing Options Team as soon as possible to discuss your choices.

Contact the housing advice and homeless team - opens new windowExternal Link - opens in a new window

You can make an appointment at the Customer Service Centre at Daneshill either by using the form in the above link, or over the phone by calling 01438 242242.

In an emergency we can see you without an appointment, but please call before attending.

Your appointment will be with a caseworker who will assess if we can help you. All interviews take place in private and any information you give the caseworker will be treated as confidential as detailed in our Privacy Policy.

Your caseworker will ask you to provide documents. If any documents are requested, it is important that you submit these as soon as possible. If all information isn’t received this will delay your case.

It is an offence to give false or deliberately misleading information to us in an attempt to gain assistance with housing. It is also an offence if you fail to notify us of any changes in your circumstances once we have started working with you. Any such offences will result in criminal action and assistance will be withdrawn.

Housing Advice Service

Stevenage Borough Council 
Daneshill House 
Danestrete 
Stevenage 
Herts 
SG1 1HN

housing.options@stevenage.gov.uk

01438 242242