Homeless law is complicated, but we have a duty to help people who meet certain criteria. It is important that you get in touch with the Housing Options Team as soon as possible to discuss your choices.

You can make an appointment at the Customer Service Centre at Daneshill either by using the form in the above link or over the phone by calling 01438 242242.

In an emergency, we can see you without an appointment, but please call before attending.

Your appointment will be with a caseworker who will assess if we can help you. All interviews take place in private and any information you give the caseworker will be treated as confidential as detailed in our Privacy Policy.

Your caseworker will ask you to provide documents. If any documents are requested, it is important that you submit these as soon as possible. If all information isn’t received this will delay your case.

You do not have to be sleeping rough to count as homeless but you will need to meet immigration and residence conditions to get council help.

If you are unsure and would like to know what help the council can give you there is a very useful tool on the Shelter website that can help you check.

It is an offence to give false or deliberately misleading information to us in an attempt to gain assistance with housing. It is also an offence if you fail to notify us of any changes in your circumstances once we have started working with you. Any such offences will result in criminal action and assistance will be withdrawn.