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Who are the Resident Inspectors?

Resident Inspectors are council tenants and leaseholders who volunteer to carry out inspections on our behalf. The inspectors make sure services are meeting standards set by the council and its customers.

Resident Inspectors carry out a range of duties within housing services. These include inspecting flat blocks, satisfaction with the repairs service, empty homes and street scene. Inspectors also take part in mystery shopping exercises.

Resident Inspectors meet regularly at the council offices with the Resident Involvement Team. The purpose of these meetings is to review current standards and issues, raise any questions and consider any recommendations and suggestions that have been put forward. Other council staff join the meetings to discuss their department’s role within the council and provide feedback to any suggestions made by the Resident Inspectors.

Who can be a Resident Inspector?

New volunteers don’t need any previous experience as full training is provided.

  • Someone who is part of a council tenant’s household and who has lived in a SBC property for at least one year 
  • The partner of a council tenant or leaseholder
  • A current council tenant or leaseholder

If you are interested in becoming a Resident Inspector, contact the Resident Involvement Team.

Resident Involvement

Stevenage Borough Council
Daneshill House