Customer Scrutiny Panel

What the Customer Scrutiny Panel do?

The Customer Scrutiny Panel (CSP) is a group of housing customers who review and challenge how we are performing and delivering services.

The CSP choose which service areas they want to examine and have access to, whatever information they need to carry out detailed reviews, judge how that service is performing and recommend how the service could be improved. 

The CSP carry out a minimum of two scrutiny exercises per year and report their recommendations to the Housing Management Board (HMB). Improvement plans are then agreed and monitored on a regular basis. Outcomes are reported in our tenants’ annual report, Housing Matters.

Panel members

The Customer Scrutiny members are:

• James Smith;
• Leslie Isaacs;
• Doreen Howell;
• Carine Bukasa; and
• Chris Danpure.

Meeting dates

Details of scheduled meetings will be listed here.

Joining the panel

Membership of the Customer Scrutiny Panel (CSP) is open to council tenants and leaseholders. Up to a maximum of twelve customers can sit on the panel at a time.

Anyone expressing an interest in applying for vacancies on the CSP will be sent an information pack and invited to an informal chat to go through what's involved.

The Customer Scrutiny Panel is supported by a team of staff. All new panel members receive training and support to help them with their role.

For more information, please email customerscrutinypanel@stevenage.gov.uk or contact the Resident Involvement team.