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Due to the pandemic there is currently a global shortage of timber material, including fencing. Unfortunately this has resulted in delays with our ability to undertake fencing repairs which has consequently resulted in a backlog.

We are working to try and improve the situation by communicating with our customers and suppliers to ensure that we can provide a ‘make safe’ service in the meantime. Please be aware this would only include repairs / replacements to boundary fences (the fencing around the edge of the property which separates the garden from public areas) and not party fences (the fence that separates a garden from the neighbour's garden) and timber gates.

What this means for residents

If your fencing request is of an urgent nature we are aiming to source the materials required to carry out your repair. Once materials have been obtained we will be contacting you to arrange a suitable date and time to carry out a make safe repair or replace if necessary.

All routine fencing repairs (party fence, gates or other non-urgent fence repairs) that are currently on our systems will be cancelled and we request that you make contact with us after 1 October 2021 where we may be in a position to re-evaluate.

We will aim to attend all priority fencing repairs as soon as possible; however we are unable to provide confirmed dates at this time as all repairs will be dependent on the sourcing of the required materials. We will contact you to schedule an appointment as soon as we are able to.

Tenants may erect their own fence (within the boundary of their home provided they seek permission in accordance with the Council’s Consent for Alteration or Improvement procedure).

Please be reminded that no improvements, additions or structural alterations should be made to the property without first getting written permission from the Council. If tenants choose to erect their own fence, at their own cost, they would accept sole responsibility for maintaining it.