Sheltered Schemes Double Lifts FAQs

Why are you doing the works now?

Our Asset Management team have identified the need to refurbish existing lift systems in 14 high-rise blocks and carry out maintenance of lift systems in 44 high-rise blocks across the Borough. This is because the existing lift systems are nearing the end of their productive, integrity, efficiency lifespan and require either replacement or maintenance.

What works will be carried out on the lifts?

The present lifts are coming to the end of their productive shelf life and require full replacement and maintenance works. The new lifts will comply with the British Standard requirements. This will include ensuring the lifts are disability friendly, in line with the Equality Act 2010.

The following is a list of works to be carried out:

• Replacement of hydraulic hoses.
• Overhaul of car, landing doors and associated finishes.
• Replacement of car and landing pushes and signals.
• Disability access works.
• Safe Working on Lifts including lighting.
• Upgrades to existing parts that already meet current standards.
• Minor associated electrical works.

When will work be carried out in my block?

Working alongside our chosen contractor, Essex Lift Services Ltd, we have developed a schedule and plan to deliver the programme over a 5 year period. The works on the lifts are currently scheduled to take 12 weeks, covering both lifts.

Please note that a detailed survey of your block will be completed before the works begin. Further details and information will be provided to you through resident meetings and or written correspondence. There will also be posters and signage within the communal areas of your block.

How long is the work on each lift likely to take?

The work on the first lift will take approximately 6 weeks and the second will take approximately 6 weeks.

How will the lift service be affected?

Normally in buildings with two lifts, lift services will be maintained by carrying out works to one lift at a time. The second lift will be worked on once the first lift is completed and therefore, we should not have any period where the two lifts are out of service.

How do I get to and from my home without the lift working?

There are stair lifts in the staircases which will help you to move around the building and maintain your independence. These works are essential and whilst this may take longer than using the lift, we do appreciate your patience and understanding whilst the work takes place. Facilities are in place should you need assistance with moving items up or down stairs.

How did you select the contractor?

The contract for these works was awarded through a competitive tendering process, where prospective contractors were invited to bid for the contract. The submissions were evaluated by a panel of our staff and independent consultants on the basis of quality and cost.

How will contractors access the building during works?

All contractors will be allowed access for the duration of the works and will be provided with a fob to get in and out of the building. There will be one operative for most of the time and occasionally two operatives when the work requires it. All operatives will wear a company uniform and have an ID badge. Please note that you can ask the operatives to show you their ID badge if you feel it necessary. If you have any concerns regarding the operatives, please contact your Specialist Support Officer or the customer service team on 01438 242666.

At what time of day will the work be carried out?

Work to the lift will be carried out Monday to Friday between the hours of 8.30am and 4.30pm, with loud works such as drilling taking place between the hours of 9.00am and 4.00pm. Please note that lift works will not take place on the weekends.

What happens when the work involves a lot of noise and vibration?

Most installations and activities on this programme will happen within the lift shaft and as such, the noise will be minimal. Should loud works need to be carried out outside of the lift shaft, they will only take place between the hours stated above. Work of this nature will be planned and discussed in advance with you, project managers and the contractors, to make sure support is provided and inconvenience is kept to an absolute minimum.

How will you manage the contractor?

Our selection process was quite vigorous and competitive and we selected a contractor with a strong track record of delivering lift projects within residential buildings. The contractor’s performance requirements are detailed within the contracts and will be managed by our Investment team throughout the entirety of the project.

Can I refuse to have these works carried out?

No, this work is mandatory and as your landlord, we are bound by our obligation to operate the lift systems safely by upgrading, renewing and replacing the lift systems to bring them up to the required standard. This does not mean that we will not take your comments into account; there will be a consultation event to allow residents and leaseholders to make observations and raise any concerns. You will be informed of the details of the consultation event nearer the time.

Who do I contact for more information?

Investment team
Email: Investment@stevenage.gov.uk
Tel: 01438 242666