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Coronavirus - supporting our tenants and residents

We are supporting you during Coronavirus

Once the situation with Coronavirus evolved, we took proactive steps to protect our residents and staff. Our response team remain committed to continuing to deliver services to you through this challenging period.

We closely follow Government guidance to limit social contact in order to prevent the spread of Coronavirus and are currently implementing plans to ensure that we can continue to safely manage our housing stock and fulfil our responsibilities as a landlord.

Major refurbishment work

Working closely with our contractors Wates and Mulalley, we have re-assessed all site activities to incorporate the changes that need to be made to ensure we can confidently comply with Government guidance.

Operatives carrying out work will adhere to the Government’s working safely during coronavirus (COVID-19) guidelines to ensure any such work can be carried out safely. If work cannot be undertaken safely due to a lack of suitably qualified personnel being available, or social distancing being implemented, it will not take place.

Internal works will only take place in homes where residents are not shielding or self-isolating; unless it is to remedy a direct risk.

We understand that in the current situation, some of our leaseholders may be concerned about their financial situation. We have therefore made the decision to delay invoicing those who were due final bills in relation to the major refurbishment works carried out in their block. This decision will be re-evaluated in accordance with Government Guidance. Leaseholders affected will be formally notified with details of the final cost accompanied by a Section 20B notice.

Paying your rent or service charges

Although a financially difficult time for many of our tenants and residents, you must continue to pay your rent or service charges and any arrears that you may have.

We will not be evicting any council tenants who are struggling financially due to the impact of Coronavirus.

If you are worried about paying your rent and need support or advice, please contact us 01438 242666 or email,

If you are a leaseholder and are concerned about being able to make your payments, please contact us on 01438 242666 or email,


We will be focusing on delivering essential services until further notice. This means that emergency repairs will be our priority.

Until Government advice changes, we will continue to follow their guidance which will protect the health and wellbeing of our staff and of course you, from the spread of the Coronavirus.

If you have an urgent or emergency repair, please call us on 01438 211011.

Moving home (mutual exchanges)

We will not be processing any new mutual exchange applications and all current applications will be declined. This position will remain in place until further notice.

Once the position is reviewed by Public Health England and the Government, we will contact tenants who had previously made an application to see if they would like to restart the exchange application process with the same parties.

All parties that are not our tenants should contact their landlord directly for any queries related to this.

We strongly advise against parties to a mutual exchange visiting each other’s home at this time. If visits take place, all parties must risk assess each home visit on a case by case basis in line with Public Health England guidelines.