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Guidance if you are trading or considering reopening to trade

Environmental Health at Stevenage Borough Council are working in partnership with Hertfordshire’s Better Business for All partnership to assist businesses in opening safely and well.

A toolkit containing guides, checklists and FAQs are available at the Hertfordshire LEP website.

The toolkit supports businesses in completing their risk assessment, putting new processes and procedures in place, and welcoming customers when re-opening and trading safely. 

Resources include a COVID-19 Risk Assessment, a Legionella in water systems guide, guides for outdoor sports, multi-use buildings, managing queues, fire safety advice, markets, warehouses and PPE.

Also included are; a food safety checklist, a retailers checklist and frequently asked questions for businesses reopening and trading safely.

These documents will be updated in line with the regularly changing Government Covid-19 guidelines, so please ensure you are following the latest version. We recommend that you use the toolkit as a guide, but please remember that your Covid-19 risk assessment must reflect your business and the controls you can introduce to enable you to operate safely. Some aspects of the guidance may not apply to you directly but can be adapted to suit your business.

The rules are simple, you must:

  • Stay 2m apart where possible.
  • Wash your hands before touching your face.
  • De-contaminate surfaces regularly; wash the surface then disinfect it. Use alcohol wipes if you have them, if not, use a sanitiser (spray onto the surface and wipe, spray again and leave for 5 mins).
  • An effective way of decontaminating surfaces is to use a bleach solution but care must be taken when handling this chemical. Wear protective gloves. Mix 10ml (about 2 capfuls) of thick bleach with 1 litre of water.

We have produced a guide for businesses and customers to understand how the Environmental Health Service will investigate and work with businesses, as necessary. It also outlines areas where we are unable to investigate or require improvement.

Further advice and guidance can be provided by Environmental Health at Stevenage Borough Council. We have dedicated Officers who can assist and advise you on becoming COVID-Secure. If you have any queries, please email

You can also download a poster from the GOV.UK website to confirm that you have complied with the government’s guidance on managing the risk of COVID-19.

Alcohol Licensing information for operating a delivery service

Are you re-opening your business fully or partially?

If you have a Premises Licence, you must meet the conditions of your licence. Please ensure that you know the hours permitted for licensable activities, the opening hours and the conditions attached to the Premises Licence.

If your premises has both on and off sales and you are intending to deliver alcohol within your permitted hours you will need to apply for a Minor Variation to your current Premises Licence. If granted, your varied licence may include further conditions (such as age verification checks, management controls to prevent public nuisance and the role of the Designated Premises Supervisor) which will allow you to deliver alcohol during the COVID-19 restrictions. Any such condition will remain in place until the end of the COVID-19 restrictions, or until 30th November 2020 whichever is sooner, when this will be reviewed. The cost for this application is £89 and is subject to a 10 working day consultation period.

Late night refreshment - If you do not have the provision of late night refreshment on your premises licence, you are not permitted to supply hot food or drink between the hours of 23.00hrs and 05.00hrs. If you wish to include the provision of late night refreshment on your licence, you will again need to apply for a variation of your current premises licence. The cost for this application varies depending on the rateable value of your premises and is subject to a 28 day consultation period.

If you are considering any changes to your licence (it is likely that you will need to apply for a variation of your current premises licence), please contact us by email at

If you require further information or advice about licensing matters please email us.