Corporate Plan: Future Town, Future Council
Our five year plan
The plan outlines our vision and the outcomes and objectives we wish to achieve for the next five years. We will work co-operatively with and for our residents.
Our ambitions were developed using the information you gave us in resident surveys, at Stevenage Day, feedback from housing tenants and other engagement activities.
Nine key themes
As a priority, we will focus on nine themes to improve the town and the lives of the people in it.
The nine themes can be broken into two groups.
What we’re doing to achieve our ambitions
- Housing Development to increase the number of social and affordable homes in Stevenage.
- Town Centre Regeneration to create a vibrant town centre where people want to live, work and play.
- Co-operative Neighbourhood Management to work with our communities to improve our neighbourhoods.
- Excellent Council Homes to provide high quality homes to our tenants and leaseholders.
- Connected to our Customers to improve the accessibility of our services and the customer experience.
- Place of Choice to improve the quality of life in Stevenage through co-operative partnership working.
Internal changes to deliver our promises
- Financial Security to be a financially resilient Council with enough resource to deliver our priorities.
- Employer of Choice to have the right people, skills and knowledge.
- Performing at our Peak to become a smart Council with improved performance.
Summary Action Plan 2020/21
To increase the number of social and affordable homes in Stevenage, we will:
- complete work on 10 new homes at Ditchmore Lane and continue working on a further 240+ homes;
- seek planning permission on future schemes for approximately 300 more new homes;
- commence work on site at Kenilworth Close including the flagship older persons housing scheme;
- continue to work with partners to enable the delivery of more affordable homes; and
- explore other potential areas for Council housing development across the town.
Town Centre Regeneration
To create a vibrant town centre where people want to live, work and play, we will:
- finalise the retail stages of the £50m Queensway North programme with our development partner Reef;
- introduce new hoarding and branding to our key development sites where work has not yet begun;
- complete work on Town Square and Town Square North Block projects; and
- work with the Stevenage Development Board to create a Town Investment Fund bid to seek greater funding for a range of projects.
Co-operative Neighbourhood Management
To work with our communities to improve our neighbourhoods, we will:
- launch our Co-operative Neighbourhoods working model which will enable all our services in one locality to work more closely together and respond to the needs in your area;
- deliver an ongoing schedule of activities to look after and improve our neighbourhoods, achieved by working cooperatively with the local community and other organisations;
- continue our garage improvement programme;
- continue to review the Council’s assets across our neighbourhoods; and
- recruit more Green Space volunteers and develop volunteering activities.
Excellent Council Homes
To provide high quality homes to our tenants and leaseholders, we will:
- launch our Housing Older People’s Strategy;
- support homeless people by delivering our Homeless and Rough Sleeper Action plan;
- continue to refurbish the lifts and deliver improvements in our flat blocks;
- begin works on fitting sprinklers to high rise residential buildings, as well as other associated fire safety works; and
- continue to improve services to our housing customers, with a focus on online services, repairs and caretaking.
Connected to our Customers
To improve the accessibility of our services and the customer experience, we will:
- change the look and feel of our Customer Service Centre;
- deliver a simple, clearer accessible website and straightforward online self-service options for key Council services; and
- continue to protect services where possible to ensure the town’s most vulnerable are supported and protected.
Place of Choice
To improve the quality of life in Stevenage through co-operative partnership working, we will:
- work with partners to help reduce health inequalities and improve the health and wellbeing of residents;
- continue to help people feel safe by delivering initiatives in response to key Community Safety priorities;
- work co-operatively with the newly formed Junction 7 Creatives and others in the local creative community;
- work with partners towards making Stevenage a sustainable travel town;
- launch an Inclusive Economy Charter as part of our commitment to Community Wealth Building;
- progress our work on Climate Change in co-operation with local communities, businesses and stakeholders; and
- develop a new Waste Strategy that will set out future plans for waste and recycling.
To be a financially resilient Council with enough resource to deliver our priorities, we will:
- ensure the Council has sufficient funds to deliver services by becoming more efficient and developing new funding streams, whilst delivering the best possible services to our customers.
Employer of Choice
To have the right people, skills and knowledge, we will:
- develop a new Workforce Strategy to ensure that our workforce and workplace are developed and engaged to deliver our services now and in the future; and
- look at ways to keep and attract the best staff.
Performing at our Peak
To become a smart Council with improved performance, we will:
- develop a strong staff performance culture with clear lines of accountability.
Stevenage Borough Council