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Refund Policy for payments made via www.stevenage.gov.uk

All refunds are issued at the discretion of the Council, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund you will need to provide the following details of the payment to be refunded. This must include the:

  • card holder name and address
  • what was being paid (if known)
  • date on which the card was charged or payment made
  • amount paid
  • reason why the refund is required
  • last 4 digits of the card

Without this information it will not be possible to consider the refund application.

Where the council agrees that a refund is due, then:

  • we will refund the transaction in full
  • the refund will be processed within 7 days of it being agreed by the Council
  • your account(s) with the Council will be appropriately debited with the same value
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