Refunds

Refund Policy for payments made via www.stevenage.gov.uk

All refunds are issued at the discretion of the Council, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund you will need to provide the following details of the payment to be refunded. This must include the:

• card holder name and address
• what was being paid (if known)
• date on which the card was charged or payment made
• amount paid
• reason why the refund is required
• last 4 digits of the card

Without this information it will not be possible to consider the refund application.

Where the council agrees that a refund is due, then:

• we will refund the transaction in full
• the refund will be processed within 7 days of it being agreed by the Council
• your account(s) with the Council will be appropriately debited with the same value