Concessionary fares for older persons
An older persons bus permit entitles the holder to concessionary travel on local buses throughout England. To be eligible for a bus permit the applicant must be aged 60 or over and a resident in the borough Stevenage.
Eligibility criteria
To be eligible for an older persons bus pass the applicant must be both:
- resident in the borough
- over the age of 60
Applicants should produce:
- a completed application form
- a passport sized photograph
- proof of age and residence, for example:
- pension book or birth certificate
- a Council Tax or utility bill
Applicants can apply 7 days before their 60th birthday, but must apply in person and bring in the required evidence to the Customer Service Centre.
The Customer Service Centre is situated on the ground floor of Daneshill House. The Centre is open Monday – Friday between 8.30am and 5.30pm.
Customer Service Centre - how to find/contact us
Lost Permits
Lost permits must be reported to the council immediately and the holder will be advised to wait 5 working days before a replacement is issued. This gives reasonable time for the permit to be found, handed in or returned to the council via the freepost address.
When applying for the replacement a fee of £5 is required and a passport photo for the new ID card.
Stolen Permits
Replacements for stolen permits can be ordered immediately providing that the applicant has a Police Crime Number. The replacement permit will be posted to the applicant's address within 10 working days.